On Demand Audio

Why Clients Hate Lawyers - And How You Can Prevent It

(1148 reviews)

Produced on June 03, 2016

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Course Information

Time 60 minutes
Difficulty Intermediate
Categories Ethics

Course Description

This unique program explores the top 10 reasons clients hate lawyers and how you can avoid them in your practice. It focuses on best practices and ethical requirements in consultations, communications, and billing, and examines how providing (a) K.I.S.S. to your clients will maximize both referrals and goodwill.

Your guide in this journey, suitable for attorneys in all areas of practice and at all levels of experience, is attorney Kenneth J. Landau, a partner in the New York tort and insurance law firm of Shayne, Dachs, Sauer and Dachs, at www.ShayneDachs.com. He is a frequent lecturer at Bar Association and CLE programs on torts, marketing, ethics and law office management. He is also the host of the weekly radio show “Law You Should Know” broadcast every Monday at 4 PM, Tuesday at 1PM or Sunday at 7AM (eastern time) at www.ncc.edu/whpc.

In the course of this presentation, Mr. Landau provides over 50 tips for best practices. If you adopt just a few of them this program will be well worth your time.


Learning Objectives:

I.     Understand why clients want (a) K.I.S.S. from their lawyers

II.    Discover new ways to keep clients satisfied

III.   Find out why clients hate lawyers and ways to prevent them from doing so

IV.   Explore best practices for communicating with clients

V.    Comprehend how to achieve a win-win relationship with clients

VI.   Identify best practices in offering consultations for new clients

VII.  Review ethical rules concerning billing and communicating with clients

Credit Information

This course is pre-approved for CLE credit in the following states. If your state is not listed, contact support for more information on how to receive credit


Kenneth J. Landau

Shayne, Dachs, Sauer & Dachs, LLP

Kenneth J. Landau is a graduate of the Bronx High School of Science (1973), Herbert H. Lehman College (CUNY) (1977) and Buffalo Law School (1980), and has been with Shayne, Dachs, Sauer & Dachs, LLP since 1982. A member of the Nassau County and New York State Bar Associations, he has served as past dean of the Nassau Academy of Law, overseeing continuing legal education programs for lawyers associated with the Nassau County Bar Association, the largest suburban bar association in the country. He has also moderated, chaired, and lectured at various programs on professional ethics, negligence law, and law office management, and is a two-time recipient of the President's Award for outstanding contributions to the Bar Association. In addition, he is a frequent lecturer to community and professional organizations on such topics as "Anatomy of A Lawsuit," "Choosing and Using A Lawyer," "Protecting Yourself If You Have An Accident," and "Give Yourself An Insurance Checkup." Mr. Landau is also a past president of the Jewish Lawyers Association of Nassau County, Inc.

Mr. Landau is also a frequent contributor and author of a series of articles entitled "Negligence Corner" in The Nassau Lawyer, and is the host of a weekly radio show called "Law You Should Know" (WHPC 90.3 FM), broadcast every Monday at 4:00 pm, Tuesday at 1:00 pm, and Sunday at 7:00 am at www.ncc.edu/whpc. 

Mr. Landau is AV® Preeminent Rated by Martindale-Hubbell® Peer Review RatingsSM, the highest rating for legal ability and ethics. In addition, Mr. Landau has been named and recognized among "Long Island's Top Legal Eagles" (Personal Injury Law) by Long Island Pulse Magazine.


Scott W.

very straightforward, good information

George C.

Covered the basics in a clear effective manner

Michael B.

Thank you.

Barbara W.

Well presented.

Stephen H.

The speaker and the content were very good.

James K.

Extremely practical and well presented

Kathleen D.

This was a useful ethics CLE course.

mark s.

nicely done

Nnena A.

Great talk.

Jeremiah J.

Great presentation!

Iris G.

I enjoyed this topic.

Susan M.

Very good CLE on ethics.

Gregg W.

It was interesting and easy to follow along too.

Edward P.

This course provided a great deal of excellent practical advice.

Pamela G.

I enjoyed this, thank you

Ira Miles P.

Useful review of what to do and not to do.

Kathy S.


Steven W.

Good insights

Pamela W.

Good program


Really good.

Howard H.

excellent presenter

June B.

Very thorough and excellent presentation. If only the various Florida lawyers I hired for my parents' estates had taken this class ...

William H.

Good advice to avoid malpractice

Julie A. B.

Well-paced presentation.

Virginia J.

Good course.

Suzanne d.

Great Lecture - Very informative time went by quickly

Jennifer A.

Provided common sense recommendations. Always surprising how many attorneys fail to implement the recommendations as part of their practice. Well done.

Warren M.

Great perspective. May good ideas to chew on! Very comfortable lecturer.

Edward B.

Nicely done - some basics that are always worth remmebering

Barbara S.

The lecturer was energetic and gave an engaging presentation, and his statements about what it's like for clients to reach a office they're relying on for help, only to speak with disinterested and sometimes rude staff, was painfully true, not only as it applies to attorneys' offices, but doctor's could use this lecturer pointing this out to them as well. It is a valuable point, and he did a service by making it so well.

omar e.

Great practical tips for all attorneys.

Edward G.

very informative

Diane E.

Good refresher

Amy H.

I LOVED this program, very informative and engaging.

michael f.

concepts were clearly communicated.

Lee H.

Good suggestions regarding compliance with the rules of professional conduct and a lot of good common sense ideas when dealing with clients!!!

Sharon P.

Excellent speaker and program.

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