The Ethics of Listening - and Not Listening - to Your Clients

Production Date: July 23, 2015 Practice Areas: Ethics, Litigation, and Law Practice Management Estimated Length: 3607 minutes


$ 59 Ethics, Litigation, and Law Practice Management In Stock

Many clients—and even some lawyers—are surprised to learn that attorneys often do not need to follow client directions, and that in some instances lawyers are prohibited from listening to clients. Attorneys who disobey client directions often face ethical, disciplinary, and civil liability concerns, while lawyers who follow those directions too closely can also face ethical problems.  


In this course, attorney Daniel Abrams explores problems that arise in both extremes: being too deferential and being too paternalistic. He also explores the special case of attorney decision-making with a client whose mental capacity is questionable. 


Learning Objectives:

I.   Navigate disagreements with clients, including when to follow the client's directive even when the attorney does not concur with it 

II.  Understand when and how to overrule a client’s request and how to reach consensus

III. Recognize how to withdraw when a disagreement is intractable

IV. Appreciate what you must do when a client shows signs of diminished capacity

eric c.

Very informative and insightful into the reality of the practice of law

Karl O.
Sodus, NY

Good introduction to the subject.

Jennifer I.
Torrance, CA

Really good program on a very important subject.

Andrew O.
Philadelphia, PA

Listened to on the app. The app is fantastic

Greg L.
Tannersville, NY


Sophie K.
Pleasant Hill, CA

Fantastic presentation!

Amanda H.
San Jose, CA

clear,, low-key, with excellent examples

Kamran M.
Scarsdale, NY

very good presentation

Patrick K.
Bridgewater, NJ

this pres was very interesting, not something i heard before

Barry C.
New York, NY

Excellent speaker and informative

Tracy W.
Syracuse, NY

Good speaker- good program

Charles M.
Elkridge, MD

Excellent Program

Michael G.
Loveland, CO

Presenter could have been a little more energetic, but was informative.

Timothy S.
Grosse Pointe, MI

3rd ethics course. Very dry presentation, but very effective. :-) Actually, think it worked the best for me of the three I've seen.

James D.
Corning, NY

Excellent program

Thomas M.
Fort Worth, TX

Excellent presentation and content.

Chris K.
Houston, TX

The discussion about "Ghost Writing" was especially interesting.

Jaime Alejandro T.
Houston, TX

This is a great program which provides guidance on a good number of real life experiences, some of which I have come across in my practice.

Susan M.
Rensselaer, NY

Very informative discussion on ethics, particularly the diminished capacity section.

Marian H.
Stillwater, MN

Great speaker--interesting!

Linda V.
Columbus, GA

Covered common situations in easy to understand and concrete examples. Great!

Lizzy S.
Lakewood, CO

Great presentation. easy to follow and very relevant

Corunna, MI

Very practical information! Excellent course!

George S.
Indianapolis, IN

Sound practical advice from speaker.

Gregory M.
Memphis, TN

Well dome

Neil M.
Mendham, NJ

Good presentation. Interesting anecdotes helped deliver the points.

Rich W.
Rockford, IL

Excellent presentation. Very informative.

Daniel C.
Oklahoma City, OK

Great job.

Judith S.
Merrick, NY

Well presented.

Scott F.
Knoxville, TN

Well done course.

Carol W.
Huntsville, AL

Best presenter to date.

Robert B.
Garden City, NY

very informative

Ken C.

Interesting speaker

Zvi S.
San Diego, CA


Edward P.
Lake Barrington, IL

this was an excellent, thoughtful course

Keith H.
New York, NY

This guy was excellent. He spoke clearly and used good, informative examples. I especially liked the fact that he was bound to his PowerPoint slides and just used them as a take off point for his discussion. I look forward to listening to Dan Abrams again.

Emile S.
Yonkers, NY

Easy to follow. A good presentation

Robert B.
Alexandria, VA

Very useful!

Bryan Q.
Huntington Beach, CA

Very good ethics MCLE. Interesting use of a current case to explain the topic.

Zachary J.
Charlotte, NC

easy to follow and very informative with useful practice tips.

Candace M.
Irving, TX

Very informative course. Thank you.

Scott T.
San Francisco, CA

very well informed

John C.
Atlanta, GA

Good presentation.

J. Donald H.
Manhasset, NY

Very relevant presentation

Karen T.
Leicester, NC

The presentation was well done and helpful.

joseph m.
Brick, NJ

very good

Joel T.
Palm Harbor, FL

Well presented

Cynthia J. T.
Greeley, CO

good presenter

G Q Buck V.
Marengo, OH

This area becomes more complex with each passing year.

Benjamin D.
Hawthorne, NJ


Steven B.
Saint James, NY

good course

Caroline P.
Centennial, CO

Very informative and practical information delivered in a nice, conversational tone.

Julie F.
Valparaiso, IN

Good presentation, used good, concrete examples.

Ronald M.
Zionsville, IN

Well-spoken and knowledgeable presenter

Greg L.
Boca Raton, FL

Excellent presentation

Devora L.
Orangeburg, NY

Good program

Valerie W.
Garden City, NY

Basic and to the point. Thank you. Nicely presented.

Seth F.
New York, NY

interesting listen from an attorney who clearly has a lot of experience in this area

Jay G.
Lovisville, KY

Excellent, knowledgeable speaker on a specific area in Ethics. Covered thoroughly, with examples from different practice perspectives. Bravo!

Dorrie W.
Modesto, CA

I believe the speaker covered many areas of ethical representation that are often ignored. Good stuff.

new york, NY


Valerie M.
Clearwater, FL

Interesting- especially really diminished capacity issues and ghost writing.

David H.
New York, NY

Good overview of practical ethical issues

Mark R.
Manhattan, NY

A very thorough and interesting presentation of many complex ethical issues.

Alice D.
Merchantville, NJ

Very helpful examples. Good references of examples to the rules.

ann b.
West Chester, PA

good for ethics

Brittany C.
Dallas, TX

great presentation

Hugh A. P.
Fort Worth, TX

Good seminar

michael c.
Beech Mountain, NC

well done

David D.
Nashville, TN

very well presented

Richard Q.
Clovis, NM

Very good program for diminished capacity ethical issues.

Jacqueline C.
Ridgefield, CT

Really appreciated the discussion of addressing diminishing comprehension in older folds

Folasade A.
Centreville, VA

Nice presentation.

Barbara S.
Forest Hills, NY

Very good presentation, interesting and informative, good ptractical guidance on dealing with sticky situations within attorney ethics requirements -- such as getting a third party involved if client seems somewhat diminished in capacity, or how far to let a client direct the attorney's actions when it would conflict with ethics requirements.

William G.
New Canaan, CT

This class discusses extremely important considerations for every lawyer.

Barbara C.
Fort Myers, FL

Speaker was very good.

Kenneth S.
Sacramento, CA

Good, solid presentation. Nice work!

Andrew P.
Lawndale, CA

Great information! I learned a lot!

Donald S.
San Angelo, TX

Better than average.

Andrea P.
New York, NY

Written material w rules very helpful.

Henry V.
Naples, FL


Richard K.
Niceville, FL

great review and premmer

Sylvia K.
Sandy, UT

His presentation is well done. Excellent

Jeffrey K.
winnetka, IL

points covered were informative and actually quite significant for practice pointers

Mark B.
Oak Park, IL

Great range of topics covered.

Ana M. M.
New York, NY

Exlellent topic

Lee H.
Arlinghton heights, IL

Careful and exhaustive suggestions relating to responses to potential client problems and concerns!!!

Susan T.
New Braunfels, TX

Presentation was a good reminder of how to handle difficult clients.

Mark C.
Colorado Springs, CO

Interesting topic and speaker.

William H.
Winchester, VA

This was a fine presentation that nicely balanced jurisprudential theory, legal rules, and practical application.

Tracy D.
Chicago, IL

Interesting information provided and I can tell it was well researched.

Christopher S.
Millersville, MD

Excellent topic and some of the best review materials I've seen. Very well done!


important distinctions re dimished capacity were helpful

Scott W.
Houston, TX

good presentation

Arijana K.
Chicago, IL

very informative

Lee C.
Wheaton, IL

really interesting!

Rochelle L.
Bronxville, NY

This was interesting to listen to as an in house and prospective client. The first part was a road map of things in house need to be aware of in dealing with outside counsel

Mike H.
Orlando, FL

another excellent presentation

Rodney S.
Staten Island, NY


Timothy Q.
Los Angeles, CA

Very good presentation.

Brenda S.
Coral Gables, FL

Very informative program

Catherine T.
Bronxville, NY

Nice presentation

Chere R.
Salt Lake City, UT


Gerardo G.
McAllen, TX

Very Helpful.

Andrew B.
New York, NY

Good practical discussion on how to prepare for the many problems that arise in dealing with clients.

Thomas B.
Los Angeles, CA

Great review of ethical issues.

Lynne C.
Champaign, IL

Really organized and practical presentation.

William B.
Fleming Island, FL

It would be helpful for this program to be longer, particulrly as to the recognition of diminished capacity.

William C.
Tallahassee, FL

Mr. Abrams lectures have been the most hands on and useful!

Martin C.
Austin, TX

Great program.

Stanley G.

Good presentation, particularly the section on client's diminished capacity

Wayne A c.
Franklin, NC

Very good program

Susan M. B.
Massapequa, NY

Thoroughly enjoyed this presentation. Interesting and well organized. Great speaker.

Dane R.
Hanover, PA

Excellent treatment of a vital topic for client management. .

Jalal S.
North Royalton, OH

great information

William G.
new york, NY

Examples & hypothetical used very effectively.

Judith Marie F.
Houston, TX

Very practical and useful.

William D.
Ho-Ho-Kus, NJ

Used just the right amount of stories.

Bruce N.
Lehi, UT

A good explanation of pertinent related topics

Daria T.
Bloomfield Hills, MI

very informative thank you

Matthew R.
New York, NY

Very informative and well presented!

Judith M.
Sag Harbor, NY

Excellent speaker!

James D.
Parkland, FL

Well presented. Good examples and interesting topic.

Susan B.
San Diego, CA

Very interesting presentation.

Elizabeth Z.
Raleigh, NC

Thank you!

Catherine D.
San Francisco, CA

He did a great job with a relatively "new" but important area. I loved his examples since I could see all of them. He also did an excellent job with diminished capacity. I could see where he could expand it to separate talk (with examples from not just es

James A.
Bonita Springs, FL

very informative regarding rule 11

Robert C.
New York, NY

Very interesting and helpful issue to consider and approach.

Harold J T.
Stuart, FL

very comprehensive short presentation

Sandra B.
San Francisco, CA

well presented

Richard C.
New York, NY

a nice representation!

Joseph E.
Studio City, CA

This presenter was excellent.

Susan F.
Mill Valley, CA

Very helpful presentation.

Deborah G.
Los Altos, CA

Very good!

David D.
Highland Park, IL

clear concise and useful

Cindy G.
Rockville, MD

Great speaker!

Nina Anne G.
Sausalito, CA

Very clear; helpful.

Rena S.
Monrovia, CA

interesting presentation, well done.

Michael O.
Rochester, NY

Very good presentation.

Ryan D.
Sherman Oaks, CA

Thank you.

Angie M.
Houston, TX

This seminar was very informative and kept my attention.

John A.
Woodland Hills, CA

Great presentation. Valuable real-world fact patterns, examples, suggestions. Love the use of the "binary" concept.

Shirley d.
Salem, OR

Very good ;presentation.

Jeffrey L.
New York, NY

A good competent presentation.

Joan C.
Rossford, OH

Found the seminar interesting and new points for practice were noted.

Lisa J. G.
San Diego, CA

All lawyers should be aware of this info. Very informative and helpful.

Richard C.
Portland, OR

Excellent speaker.

Suzanne B.
Tucson, AZ

Very good presentation. Thank you.

Bradley C.
Memphis, TN

Great job

Harry B.
Exeter, CA

vrry instructive for solo atty

Mark C.
San Francisco, CA

Speaker gave good perspective on when to follow client's wishes and when to control lawyer's actions based on ethical/legal issues.

William G.
Flowood, MS

very practical

Kirl F.
Parlin, NJ


Herbert S.
Huntington, NY

Good speaker, organized and informative presentation

Nathan B.
Madison, MS

Very nicely done but probably too short.

Jeffrey R.
Norcorss, GA

Good job!

Billie P.
Byrdstown, TN

Interesting and informative.

Steve H.
Brentwood, TN

Good content and explanation.

michael p.
Highlands, NJ

Excellent presentation.

Michael B.
Irvine, CA

Very informative and direct... I feel like I can avoid malpractice now by increasing client communication. Makes sense!

Clara K.
New York, NY

Good presentation

Katharine D.
Charlotte, NC

very informative and not boring, which is impressive for an ethics driven course.

Nellie N.
Atlanta, GA

I enjoyed the topic

Jill H.
Houston, TX

Great substance to the presentation. Very useful information in a concise format.

James F.
New York, NY

Very clear, very direct presentation.

Cameron M.
Carlsbad, CA

Clean presentation

Abrar Q.
Chicago, IL



very good - different than other sessions that I have listened to!

Rachel C.
Clifton, NJ

So well done and very approachable.

Robert C.
San Clemente, CA

genuine and interesting speaker

Adrienne B.
Basking Ridge, NJ


Laura R.
New York, NY


Robert M.
Flag Pond, TN


Sandra K.
New York, NY

A very interesting ethics topic and good presentation on the subject.

Buxton R.
Raleigh, NC

Very approachable presenter and easy to listen to.

Robert M.
New York, NY

Great comprehensive review of important ethics issues that occur frequently in real-life. Very useful!

Michael O.
New York, NY

This program had substance. Refreshing to actually learn something.

Jeanne N.
Chicago, IL

A bit monotone but solid advice. Helpful.

Richard D.
Syosset, NY


Thomas L.
Allentown, PA

Good even-handed analysis of tricky ethical situations.

Richard E. K.
Everett, WA


Vittoria F.
New York, NY

Great presentation.

Lawrence R.
New York, NY

nice job!

Lawrence M.
Sebastopol, CA

Very good program.

Caroline H.
New York, NY

very well paced and clear. Easy listening!

debra l.

nice presentation. Easy to listen to.

Patrick B. H.
Carmel, NY

helpful course

Mark E.
Staten Island, NY

Very helpful

Michael C.
New York, NY

Great Course!!!