A lawyer’s failure to communicate is the number one issue clients cite in bar complaints, complaints over attorney fees, bad reviews online, and even malpractice claims. But attorneys are also feeling overwhelmed by client requests for instantaneous information. So what is getting missed in translation?
This course, taught by certified appellate law specialist and ethics advisor Francine Tone, is an in-depth exploration of what constitutes effective client communication and how to avoid ethical violations and client dissatisfaction. The program will identify key emotional intelligence competencies that can help every lawyer become more effective communicators, and reduce or eliminate client complaints about poor communication.
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