A lawyer’s failure to communicate is the number one issue clients cite in bar complaints, complaints over attorney fees, bad reviews online, and even malpractice claims. But attorneys are also feeling overwhelmed by client requests for instantaneous information. So what is getting missed in translation?
This course, taught by certified appellate law specialist and ethics advisor Francine Tone, is an in-depth exploration of what constitutes effective client communication and how to avoid ethical violations and client dissatisfaction. The program will identify key emotional intelligence competencies that can help every lawyer become more effective communicators, and reduce or eliminate client complaints about poor communication.
Attorneys are faced with keeping up with new technology, instant access to everything and everyone, artificial intelligence, speed, and a ton of bells and whistles of the 21st century, while operating in a world traditionally known for lack of speed. What are the key components to help you thrive, maintain sanity, and provide the best legal services to your clients? Francine Tone, your CLE presenter, believes that trust-building skills and leadership skills based on high emotional intelligence is what will help you weather the world that is unfolding, keep you relevant and sharp, and help you avoid burnout in a world designed to foster burnout. Her CLE courses, mostly stemming from ethics, are designed to negotiate the ethical land mines while developing skills and practices that will elevate you to the top of your game.
Francine Tone has been involved in the legal business for over 40 years and has been a California lawyer since 1989. She is the managing partner of Tone & Tone, Attorneys at Law. She is an Appellate Law Specialist, certified by the California State Bar Board of Legal Specialization, with a focus on real estate, business, family law, and criminal defense. She has also sat as a judge pro tem for over 20 years. She is also a litigation and trial strategist helping trial attorneys shore up cases to reduce the likelihood of appeal or prevail on appeal.
Francine is a trust-building expert and author of the award-winning #1 bestselling book What Every Good Lawyer Wants You To Know: An Insider’s Guide on How to Reduce Stress, Reduce Costs, and Get the Most From Your Lawyer. She is also an emotional intelligence expert, certified to administer and coach from the most reliable emotional intelligence assessments, the EQi-2.0 and EQi-360.
Francine is also the principal consultant at Francine Tone & Associates LLC. Attorneys and Law Firms hire her to realign their relationship with their profession because most are struggling with stress, burnout, and sheer exhaustion. So she helps re-ignite their passion, crystalize innovative thinking and implement reduced-stress problem-solving skills to enhance productivity and love of life and career. Bottom line, you grow your practice and live your life with a smile.
Francine has a mission to grow businesses and lifestyles structured around relationships built on iron-clad trust using strategies supported by modern brain science. Her escaping an exceptionally challenging childhood and helping her son to recover from a severe traumatic brain injury that almost left him a vegetable fuels her drive.
Francine is also a top certified ski instructor and trainer, a scuba divemaster, a podium-finishing standup paddleboard racer and surfs her standup paddleboard in Hawaii for several weeks each year. Francine is married to her law partner and lives in the mountains near Lake Tahoe, California.
Attorney | Speaker | Leadership Trainer | Business Strategist | 4-Time #1 Bestselling Author | High-Performance Athlete
Great course...lot of information that could probably fill a 90 or 120 minute course...text slides went by a bit quickly...
Thanks. Important stuff.
Should be required of all attorneys.
Ms. Tone was a very effective communicator.
Fantastic topic well presented. I've passed along the audio to the other lawyers in the firm. I hope i'll be able to convince a partner to book some emotion IQ training!
Really great presenter.
This was one of the best webinars I've watched. The teacher was dynamic, applied great rule-based analysis, and shared interesting examples. Thank you!
Francine's presentations are excellent. I've searched out all she has done with LawLine because of their quality.
What an excellent speaker. Very informative and very empathetic (i.e. non-confrontational) delivery.
Excellent presenter. Really enjoyed this CLE. Thank you!
Wow - this is my new favorite presenter!
This is the best ethics course I have taken. It was both useful and interesting. Plus, I'll be able to apply the content professionally and personally.
The lecture was well done! Important take away - "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Excellent presentation on an essential topic for all attorneys
This is one of the best Lawline courses I have watched.
Very good presentation and substance
Really excellent presentation!
Excellent speaker and a great topic that many overlook.
Amazing course. I really appreciated it, the presenter was fantastic.
Excellent and i will be looking at the presenter's youtube channel
Lots of good practical information.
This was the best CLE I have attended on Lawline. Great instructor. Great topic. Great materials.
Wonderful presenter. Type of information that many lawyers will blow off, but in my experience she is spot on. I will be doing some followup reading to achieve a better balance.
A very good course on communication and how to improve your communication with your clients.
Excellent and informative! Thank you!
Good Audio and camera placement unlike some recent videos.
This presenter is one of the most effective presenters I have experienced for ethics-related topics.
Nice use of quote from “Cool Hand Luke”
Nice presentation. Well done.
Yet another insightful presentation by Francine.
One of the best and most practical CLEs I've ever attended.
This is one of the most eye-opening classes I have had in may years!
Very little subtle in this program.
Very interesting program.
This was brilliant and a great rebalancing away from task orientation. Thanks!
Another great CLE from Ms. Tone.
I need more.
Ok, I often rank programs a 4 but this was a5.
Interesting presentation. Thank you.
particularly good visuals/course materials. Very engaging.
People will never forget how you made them feel.
wonderful presentation from an expert in her field
great follow-up guidance at the end to discuss question posed by visitor.
Important subject and the speaker is engaging
Able to simplify the material and make it easy to follow and listen to.
Excellent presenter. Such an important topic. Well done.
Solid information and advice and engaging presentation.
Ms. Tone was excellent.
Very interesting and informative!
Excellent speaker and presentation.
Excellent course that reminds us to keep or put back the humanity and personal connection in our communications with clients.
Not new information but awesome application to ethical responsibilities and reminder to be conscious of it.
Speaker was excellent, as were the slides. Really enjoyed the presentation and found it worthwhile.
Solid course and good presentation.
This was a great CLE that better allowed me to see the legal process from a client's perspective.
Excellent presentation. Thorough, interesting, substantive, and helpful.
Speaker was very interesting
Very good content, esp. in today's masked world where communicating effectively has become more difficult.
Presenter focuses on elements of communication that are often ignored. Presentation and substance were excellent. Very impressive.
Presenter was completely in command of her topic and she exuded sincerity and empathy. Very very impressive. I really appreciated choosing this course.
Excellent professional and personal information!
Excellent speaker and program, but it did end abruptly.
Love that the presenter said she would take time to let me know the answer to my question separately. It showed me she cared to answered and educate me. Thank you!