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The Ethics of Client Communication: Using Emotional Intelligence Competencies to Improve Your Communication Skills

(369 reviews)

Produced on August 06, 2020

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$ 99 Ethics In Stock
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Course Information

Time 1h 3m
Difficulty Intermediate
Topics covered in this course: Ethics

Course Description

A lawyer’s failure to communicate is the number one issue clients cite in bar complaints, complaints over attorney fees, bad reviews online, and even malpractice claims. But attorneys are also feeling overwhelmed by client requests for instantaneous information. So what is getting missed in translation? 

This course, taught by certified appellate law specialist and ethics advisor Francine Tone, is an in-depth exploration of what constitutes effective client communication and how to avoid ethical violations and client dissatisfaction. The program will identify key emotional intelligence competencies that can help every lawyer become more effective communicators, and reduce or eliminate client complaints about poor communication.

Learning Objectives:

  1. Discuss what constitutes effective communication and what skills are needed to implement effective communication in your law practice
  2. Analyze the ethical failures that result from or lead to a breakdown in client communication
  3. Identify tools to avoid ethical violations and missteps that are the source of client complaints about attorney communication

Credit Information

After completing this course, Lawline will report your attendance information to {{ accredMasterState.state.name }}. Please ensure your license number is filled out in your profile to ensure timely reporting. For more information, see our {{ accredMasterState.state.name }} CLE Requirements page . After completing this course, {{ accredMasterState.state.name }} attorneys self-report their attendance and CLE compliance. For more information on how to report your CLE courses, see our {{ accredMasterState.state.name }} CLE Requirements FAQ .


Francine Tone

Tone and Tone

Attorneys are faced with keeping up with new technology, instant access to everything and everyone, artificial intelligence, speed, and a ton of bells and whistles of the 21st century, while operating in a world traditionally known for lack of speed. What are the key components to help you thrive, maintain sanity, and provide the best legal services to your clients? Francine Tone, your CLE presenter, believes that trust-building skills and leadership skills based on high emotional intelligence is what will help you weather the world that is unfolding, keep you relevant and sharp, and help you avoid burnout in a world designed to foster burnout. Her CLE courses, mostly stemming from ethics, are designed to negotiate the ethical land mines while developing skills and practices that will elevate you to the top of your game.

​Francine Tone has been involved in the legal business for over 40 years and has been a California lawyer since 1989. She is the managing partner of Tone & Tone, Attorneys at Law. She is an Appellate Law Specialist, certified by the California State Bar Board of Legal Specialization, with a focus on real estate, business, family law, and criminal defense. She has also sat as a judge pro tem for over 20 years. She is also a litigation and trial strategist helping trial attorneys shore up cases to reduce the likelihood of appeal or prevail on appeal.

Francine is a trust-building expert and author of the award-winning #1 bestselling book What Every Good Lawyer Wants You To Know: An Insider’s Guide on How to Reduce Stress, Reduce Costs, and Get the Most From Your Lawyer. She is also an emotional intelligence expert, certified to administer and coach from the most reliable emotional intelligence assessments, the EQi-2.0 and EQi-360.

Francine is also the principal consultant at Francine Tone & Associates LLC. Attorneys and Law Firms hire her to realign their relationship with their profession because most are struggling with stress, burnout, and sheer exhaustion. So she helps re-ignite their passion, crystalize innovative thinking and implement reduced-stress problem-solving skills to enhance productivity and love of life and career. Bottom line, you grow your practice and live your life with a smile. 

Francine has a mission to grow businesses and lifestyles structured around relationships built on iron-clad trust using strategies supported by modern brain science. Her escaping an exceptionally challenging childhood and helping her son to recover from a severe traumatic brain injury that almost left him a vegetable fuels her drive.

Francine is also a top certified ski instructor and trainer, a scuba divemaster, a podium-finishing standup paddleboard racer and surfs her standup paddleboard in Hawaii for several weeks each year. ​Francine is married to her law partner and lives in the mountains near Lake Tahoe, California.

Attorney | Speaker | Leadership Trainer | Business Strategist | 4-Time #1 Bestselling Author | High-Performance Athlete 

To learn how to work with Francine Tone, please visit www.FrancineTone.com or schedule a complimentary 30-minute consultation at http://bit.ly/FToneAPPT


Rene B.

Interesting presentation. Thank you.

Anna H.

particularly good visuals/course materials. Very engaging.

Judith P.

People will never forget how you made them feel.

Paul P.

wonderful presentation from an expert in her field

Mark J.

great follow-up guidance at the end to discuss question posed by visitor.

Margaret M.

excellent presenter

John C.

Important subject and the speaker is engaging

Vicki B.

Able to simplify the material and make it easy to follow and listen to.

Jeffrey H.

Excellent presenter. Such an important topic. Well done.

Cullen M.

Solid information and advice and engaging presentation.

Stephen F.

Ms. Tone was excellent.

Nicole V C.

Very interesting and informative!

Linda G.

Excellent speaker and presentation.

Sheila R.

very informative

Wanda S.

Excellent course that reminds us to keep or put back the humanity and personal connection in our communications with clients.

Tom D.

Thoughtful presentation.

Kenneth G.

Not new information but awesome application to ethical responsibilities and reminder to be conscious of it.

Frederick K.

Speaker was excellent, as were the slides. Really enjoyed the presentation and found it worthwhile.

Michael G.

Solid course and good presentation.

Sarah D.

Excellent course!

Robyn T.

This was a great CLE that better allowed me to see the legal process from a client's perspective.

Anthony S.

Excellent presentation. Thorough, interesting, substantive, and helpful.

Sharon H.

Very Engaging.

Carol F.

Speaker was very interesting

Steven K.

Thank you!

Shirley H.

Very good content, esp. in today's masked world where communicating effectively has become more difficult.

carol b.

Presenter focuses on elements of communication that are often ignored. Presentation and substance were excellent. Very impressive.

Angela D.


eugene b.

Presenter was completely in command of her topic and she exuded sincerity and empathy. Very very impressive. I really appreciated choosing this course.

Phillip C.

Excellent professional and personal information!

Mark W.

Excellent speaker and program, but it did end abruptly.

Vanessa S.

Love that the presenter said she would take time to let me know the answer to my question separately. It showed me she cared to answered and educate me. Thank you!

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