The BUILD Method: Human-Centered Lawyering in the Age of AI

Artificial intelligence is changing the way lawyers work. Tasks that once required hours of drafting, research, and document review can now be completed in minutes. Yet the skills that remain most important to effective representation are fundamentally human. Building trust, uncovering critical facts, managing expectations, and guiding clients through difficult situations are responsibilities that technology cannot perform on its own. This program introduces the BUILD Method, a practical framework for client-centered communication and advocacy. Participants will learn how to gather better information, build stronger client relationships, navigate difficult conversations, and improve follow-through throughout the life of a case. The program will also explore how technology and AI can support communication training and professional development while preserving the judgment and relationship-building skills that remain central to effective lawyering. Using real-world examples, participants will leave with practical tools they can apply immediately to client interviews, case development, expectation-setting, and ongoing representation.

Learning Objectives:

1. Describe the five components of the BUILD Method and their role in effective attorney-client communication.

2. Apply interviewing and active-listening techniques to gather relevant facts and identify missing information.

3. Use communication strategies to build trust, set realistic expectations, and improve client understanding.

4. Navigate difficult client conversations with greater clarity, empathy, and professionalism.

5. Develop follow-through practices that promote accountability, consistency, and stronger attorney-client relationships.

6. Evaluate how technology and AI can support communication skill development while maintaining professional judgment and ethical responsibilities.