Tales from the Courtroom: Using Policies and Procedures To Prevent Future Lawsuits in the Restaurant Industry

Using real life court cases, Dena B. Calo, Esq., the Vice Chair of Saul Ewing LLP’s Labor and Employment Practice, walks the audience through issues of harassment, discrimination, wage and hour, and customer security and privacy concerns and explains how the implementation of legally compliant policies and practices could have prevented these cases in the first instance.

In this entertaining and practical session, Ms. Calo explores specific fact patterns and provides takeaways on managing a diverse workforce, tip credit, tip pooling and overtime issues, customer security and confidentiality concerns, and complex disability accommodation scenarios.

Learning Objectives: 

1. Understand the legal obligations for discrimination and harassment responses and policy drafting
2. Manage the interactive process in disability accommodation cases and drafting accommodation policies
3. Discuss drafting tip credit notices and the rationale for such notices
4. Comprehend tip pooling and tip sharing obligations and how to draft relevant policies
5. Review service charges, delivery charges, tips and private events; and protecting customer information