Tales from the Courtroom: Using Policies and Procedures To Prevent Future Lawsuits in the Restaurant Industry

(256 Ratings)

Produced on: May 16, 2017

Course Format On Demand Audio

Taught by


Course Description

Time 61 minutes
Difficulty Intermediate

Using real life court cases, Dena B. Calo, Esq., the Vice Chair of Saul Ewing LLP’s Labor and Employment Practice, walks the audience through issues of harassment, discrimination, wage and hour, and customer security and privacy concerns and explains how the implementation of legally compliant policies and practices could have prevented these cases in the first instance.

In this entertaining and practical session, Ms. Calo explores specific fact patterns and provides takeaways on managing a diverse workforce, tip credit, tip pooling and overtime issues, customer security and confidentiality concerns, and complex disability accommodation scenarios.

Learning Objectives: 

  1. Understand the legal obligations for discrimination and harassment responses and policy drafting
  2. Manage the interactive process in disability accommodation cases and drafting accommodation policies
  3. Discuss drafting tip credit notices and the rationale for such notices
  4. Comprehend tip pooling and tip sharing obligations and how to draft relevant policies
  5. Review service charges, delivery charges, tips and private events; and protecting customer information 


Dena Calo

Saul Ewing LLP

Dena Calo is a seasoned HR strategist and employment lawyer who operates out of our Philadelphia, PA and Princeton, NJ offices. She counsels management clients on human resource practices and employment law at a time when employers’ labor and employment policies and procedures face increasing scrutiny. As part of her practice, Dena assists clients in preparing and reviewing employee handbooks, and helps them establish and audit their HR practices and procedures. She also conducts on-site investigations and trains organizations on best HR practices and programs.

Prior to joining Saul Ewing, Dena was director of the Human Resources Practice Group at a regional New Jersey law firm.

In addition, Dena has litigated cases to state and federal juries throughout the United States involving Title VII, ERISA, Age Discrimination in Employment Act, Americans with Disabilities Act, Family Medical Leave Act, and the Fair Labor Standards Act, state and federal constitutional issues, defamation, restrictive covenants and contract disputes.


Vicki B.

Very informative and useful presentation!

carrie k.

Very informative! Nicely done!

Michael M.

Great information. Thank you.

Jill S.

Good program.

Karen P.

Excellent presentation, very helpful.

Henry V.

Great Overview

Janet G.

Great Speaker !

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$ 59 Labor & Employment Law and Food, Beverage, & Agriculture In Stock


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