ADA Compliance in the Retail Industry

Production Date: May 14, 2015 Practice Areas: Labor & Employment Law Estimated Length: 3656 minutes


$ 59 Labor & Employment Law In Stock

Using technology to promote efficiency and productivity has become an integral part of the way retailers do business. To stay competitive, retailers must utilize the latest technology and ensure that in doing so they are complying with the Americans with Disabilities Act (ADA)’s non-discrimination requirements. Websites, point of sale devices, self-service kiosks, and mobile apps are just some of the new technologies that present great opportunities for retailers, but also legal risks.


The risks arise in part from uncertainty in the law. In the last few years, there has been a definitive uptick in the number of complaints, lawsuits, and enforcement actions relating to the accessibility of electronic information technology by individuals with disabilities. The Department of Justice has always pressured businesses behind the scenes to make their websites accessible, but is now actively pursuing enforcement actions, even though the DOJ has not issued even proposed regulations that would define what constitutes an accessible website.


In this seminar, Kristina Launey of Seyfarth Shaw LLP provides necessary legal background and tips and strategies to help retailers spot and manage the risks they face in complying with the Americans with Disabilities Act’s, and other applicable laws’, accessibility requirements for technology.


Learning Objectives: 

I.     Provide an overview of the statutory and regulatory background: the ADA and other accessibility laws 

II.    Specifically discuss the ADA’s legal requirements for, and application to, technologies, including point of sale devices, self-service kiosks, websites, and mobile applications 

III.   Discuss recent lawsuits, enforcement actions, and settlements concerning these technologies 

IV.   Observe practical steps retailers can take to comply with ADA requirements and minimize litigation exposure


Thomas M.
Lee's Summit, MO

Good Job

Barbara E.
Westbury, NY

good overview

Jill S.
Pittsford, NY

Very good,

Steve S.
delray beach, FL

Thumbs up

Arthur G.
Rutherford, NJ

well done. Good presentation

george h.
Crawfordville, FL

In my opinion the speaker was well-organized. Thank you.

George S.
Manhattan, NY

Very Good

Michael G.
Loveland, CO

Great presentation

Jeffrey B.
Carle Place, NY


Virginia W.
Lakewood, CO

Very informative.

John B.
Reston, VA

Good speaker. Great presentation.

gretal t.
Sterling, VA

Very helpful - thank you!

Charles S.
Arlington, VA

Very nice delivery and very helpful information.

Jason P.
Kensington, MD

Very informative

Georgian P.
Birmingham, AL

Enjoyed the course and the detailed information!

Kara H.
Charlotte, NC

This is probably one of the best speakers I've heard. She was extremely knowledgeable and presented the material in a coherent and meaningful way.

Elisa V.
San Jose, CA

This area of the law is ignored and I was happy to see a presentation that covered it and with a California attorney

Julie F.
Valparaiso, IN

Interesting, and applicable to industries other than retail.

Julie A. B.
Hiles, WI

Speaker artfully conveyed legal as well as practical information. The presenter kindly shared her blog,, allowing listeners to keep up-to-date on ADA Title III developments.

Michael M.
Carle Place, NY

Pleasant speaking voice Good overview of the topic

Jeffrey J.
Northlake, IL

Good speaker

Patricia B.
Winfield, IL

The most interesting and informative section was the emerging technologies compliance

Corliss S.
Colleyville, TX

Shocked at all I did not know - prompts me to learn much more!!

Lee C.
Wheaton, IL

very thorough

Violeta D.
Chicago, IL


Clarke M.

Excellent. Could have ventured into the mobility impared.

Robert B.
Riverside, IL

Excellent presentation and written material.

Teresa B.
Greenville, NC

Very informative

Andrew B.
Fayetteville, NC

Very good speaker.

Paul G.
Northbrook, IL

Great info!

Dock H.

all good

Diane L.
Montross, VA

Great presentation - clear & well presented.

Linda L J.
Boone, NC

Very convenient and cost effective

Roberta B.
Chicago Heights, IL

Presenter extremely knowledgeable

Rhonda G. W.
Washington, DC

Thank you for a superb -- thorough and clear -- program.

Nina Anne G.
Sausalito, CA

Excellent overview.

Robert B.
Bellbrook, OH

Best one so far !

Kay B.

Extremely important in today's legal arena.

Bill H.
Tyler, TX

good information

Diane B.

Good speaker on a specialized subject.

Abrar Q.
Chicago, IL

Good presentation

Christopher P.
Chicago, IL

Excellent speaker. Very interesting topic.

Bradley S.
Cheshire, CT

Very informative!

Yvenne K.
Ashburn, VA

Very informative. Thank you!

Mark F.
New Smyrna Beach, FL

Great presentation.

Raul T.
Arlington, VA


Rita S.
Downers Grove, IL

Really interesting and timely.

Neelam B.
Greensboro, NC

quite interesting and informative!

Jennifer S.
Chicago, IL

Very informative.

Kathy L.
Reston, VA

lots to think about before starting a business!

Kay H.
Arlington, VA

Excellent program and instructor.