ADA Compliance in the Retail Industry

(1674 Ratings)

Produced on: May 14, 2015

Course Format On Demand Audio

Taught by

Categories:

Course Description

Time 60 minutes
Difficulty Advanced

Using technology to promote efficiency and productivity has become an integral part of the way retailers do business. To stay competitive, retailers must utilize the latest technology and ensure that in doing so they are complying with the Americans with Disabilities Act (ADA)’s non-discrimination requirements. Websites, point of sale devices, self-service kiosks, and mobile apps are just some of the new technologies that present great opportunities for retailers, but also legal risks.

The risks arise in part from uncertainty in the law. In the last few years, there has been a definitive uptick in the number of complaints, lawsuits, and enforcement actions relating to the accessibility of electronic information technology by individuals with disabilities. The Department of Justice has always pressured businesses behind the scenes to make their websites accessible, but is now actively pursuing enforcement actions, even though the DOJ has not issued even proposed regulations that would define what constitutes an accessible website.

In this seminar, Kristina Launey of Seyfarth Shaw LLP provides necessary legal background and tips and strategies to help retailers spot and manage the risks they face in complying with the Americans with Disabilities Act’s, and other applicable laws’, accessibility requirements for technology.

 

Learning Objectives: 

  1. Provide an overview of the statutory and regulatory background: the ADA and other accessibility laws
  2. Specifically discuss the ADA’s legal requirements for, and application to, technologies, including point of sale devices, self-service kiosks, websites, and mobile applications
  3. Discuss recent lawsuits, enforcement actions, and settlements concerning these technologies
  4. Observe practical steps retailers can take to comply with ADA requirements and minimize litigation exposure

 

Faculty

Kristina M. Launey

Seyfarth Shaw LLP

Kristina is in the Labor & Employment Department of Seyfarth Shaw LLP and Managing Partner of the Sacramento office. She is an efficient and effective litigator and counselor, specializing in all aspects of employment law, who provides clients with options and helps them achieve results in light of their businesses realities.

In her counseling practice, Kristina facilitates employers’ compliance with all federal and state employment laws, such as those governing reasonable accommodations, leaves of absence, payment of wages, workplace violence, privacy, and exemptions. She also represents clients before a variety of administrative agencies, including the EEOC, DFEH, DOL, and DLSE.

Kristina also has extensive experience litigating single, multi-plaintiff, and class actions in federal and state courts involving, as exemplar, discrimination, harassment, and retaliation, to employment torts, contract, and wage and hour claims, arising under Title VII, Sections 1981 and 1983, the ADEA, FLSA, ADA and California’s FEHA, Labor code, and other Codes and regulations. She also has experience litigating RICO, ERISA, contract and wrongful death cases. In addition to resolving matters through litigation, Kristina frequently helps clients resolve disputes through various alternative dispute resolution methods.

A member of Seyfarth’s ADA Title III Specialty Team, Kristina regularly advises and defends clients in litigation arising under Titles II and III of the Americans with Disabilities Act and related California disability access laws - the Unruh Act and Disabled Persons Act. Specifically, she has defended disability access lawsuits ranging from the very complex and contentious to those resulting in relatively simple settlements. Her Title III clients include a large non-profit symphony, hotels, restaurants, retailers, financial service providers, manufacturers, investment companies, property owners, salons, gas stations, and technology companies. Kristina has counseled clients on issues ranging from the creation of a new product and configuring special event design to comply with disability access laws, to compliance with service animal, reservations, effective communication, ticketing requirements of California law and the ADA 2010 Standards, to cutting-edge such as website accessibility and other accessible technologies. 

Ms. Launey practiced employment law prior to joining Seyfarth as a Deputy in the California Legislative Counsel’s Office, where she drafted legislation affecting employers, advised the Legislature on compliance with employment laws, and supervised outside counsel in litigation. Through her current work as Seyfarth’s California Legislative Team Leader, she helps employers understand, navigate, and implement the requirements of new legislation that impacts the way they do business in California.

Education

  • J.D., University of California, Davis, King Hall School of Law (2002)
  • B.A., University of California, Berkeley (1999

Admissions

  • California

Courts

  • U.S. District Court for the Eastern District of California
  • U.S. District Court for the Northern District of California
  • U.S. District Court for the Southern District of California
  • U.S. District Court for the Central District of California
  • U.S. Court of Appeals for the Ninth Circuit

Reviews

MG
Michael G.

Extremely informative. Presenter was knowledgeable, warm and engaging.

DB
Donald B.

Excellent

RF
Ronnie F.

This was very informative and great materials included.

JT
James T.

Good session.

FM
Frederick M.

excellent

AS
anna s.

Well done!

TM
Thomas M.

Good Job

BE
Barbara E.

good overview

JS
Jill S.

Very good,

SS
Steve S.

Thumbs up

AG
Arthur G.

well done. Good presentation

GH
george h.

In my opinion the speaker was well-organized. Thank you.

GS
George S.

Very Good

MG
Michael G.

Great presentation

JB
Jeffrey B.

Ok

VW
Virginia W.

Very informative.

JB
John B.

Good speaker. Great presentation.

GT
gretal t.

Very helpful - thank you!

CS
Charles S.

Very nice delivery and very helpful information.

JP
Jason P.

Very informative

GP
Georgian P.

Enjoyed the course and the detailed information!

KH
Kara H.

This is probably one of the best speakers I've heard. She was extremely knowledgeable and presented the material in a coherent and meaningful way.

EV
Elisa V.

This area of the law is ignored and I was happy to see a presentation that covered it and with a California attorney

JF
Julie F.

Interesting, and applicable to industries other than retail.

JB
Julie A. B.

Speaker artfully conveyed legal as well as practical information. The presenter kindly shared her blog, http://www.adatitleiii.com/, allowing listeners to keep up-to-date on ADA Title III developments.

MM
Michael M.

Pleasant speaking voice Good overview of the topic

JJ
Jeffrey J.

Good speaker

PB
Patricia B.

The most interesting and informative section was the emerging technologies compliance

CS
Corliss S.

Shocked at all I did not know - prompts me to learn much more!!

LC
Lee C.

very thorough

VD
Violeta D.

informative.

CM
Clarke M.

Excellent. Could have ventured into the mobility impared.

RB
Robert B.

Excellent presentation and written material.

TB
Teresa B.

Very informative

AB
Andrew B.

Very good speaker.

PG
Paul G.

Great info!

DH
Dock H.

all good

DL
Diane L.

Great presentation - clear & well presented.

LJ
Linda L J.

Very convenient and cost effective

RB
Roberta B.

Presenter extremely knowledgeable

RW
Rhonda G. W.

Thank you for a superb -- thorough and clear -- program.

NG
Nina Anne G.

Excellent overview.

RB
Robert B.

Best one so far !

KB
Kay B.

Extremely important in today's legal arena.

BH
Bill H.

good information

DB
Diane B.

Good speaker on a specialized subject.

AQ
Abrar Q.

Good presentation

CP
Christopher P.

Excellent speaker. Very interesting topic.

BS
Bradley S.

Very informative!

YK
Yvenne K.

Very informative. Thank you!

MF
Mark F.

Great presentation.

RT
Raul T.

Great

RS
Rita S.

Really interesting and timely.

NB
Neelam B.

quite interesting and informative!

JS
Jennifer S.

Very informative.

KL
Kathy L.

lots to think about before starting a business!

KH
Kay H.

Excellent program and instructor.

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