Getting Mobile: What You Need to Know to Interact with Consumers and Employees on Mobile Devices

(2408 Ratings)

Produced on: August 13, 2015

Course Format On Demand Audio

Taught by

Categories:

Course Description

Time 90 minutes
Difficulty Beginner

This seminar gives an overview of the privacy and data security considerations companies needs to take into account when using the mobile channel for consumers and employees. The mobile channel has seen explosive growth in all areas of the economy and the possibilities it presents for on-the-spot transactions, interactions and data collection stretch the bounds of existing privacy and data security laws.

 

Catherine Meyer and Mercedes Tunstall from Pillsbury Winthrop Shaw and Pittman begin by going through mobile privacy concerns with consumers, issues to address when building mobile apps, and then security-by-design principles for consumer mobile transactions (such as mobile wallets and mobile payments). They then shift over to address the importance of security for companies in terms of employees using mobile devices, how to balance employee privacy concerns with the very real need for security protections, and, finally, some comments on BYOD (bring your own device) policies that allow employees to use their own mobile devices on company networks and platforms.

 

Learning Objectives:

I.     Understand specific mobile privacy hot button issues

II.    Review mobile app development guidance

III.   Employ smart tactics for security related to mobile transactions (including through mobile wallets)

IV.   Discuss security on mobile devices and employees

V.    Learn how to balance employee privacy and company security concerns

VI.   Review best practices for the development of BYOD policies

 

Faculty

Catherine D. Meyer

Pillsbury

Catherine Meyer is a senior counsel with the law firm after having been a partner with the firm for 20 years. She is located in the Los Angeles office. Her practice is a blend of finance and privacy regulation and compliance.

 

She has represented clients in many sectors, including banks, factors, manufacturers, distributors and contractors. She has protected her clients' interests in a wide variety of industries including manufacturing, travel, retail (on and off line), import/export, restaurants, record labels, casinos, hotels, clothing, medical services, shopping centers and technology. Her clients range from individuals, to local businesses, to international companies.

 

Privacy

Ms. Meyer spends a considerable portion of her practice advising financial institutions and other companies in the privacy area including rights to financial privacy and protection of customer's privacy rights under state, federal and international statutes and regulations, and assisting when personal information is compromised or threatened. She regularly counsels clients in compliance with regulations affecting the collection, use, sale, transfer and sharing of customer information and the restrictions on such activities in a commercial setting. She assists with marketing issues such as unsolicited commercial e-mail, fax and telephone communications, marketing to children, and issues specific to credit card and check transactions for retailers. Clients call upon her for assistance in data security breach situations to respond appropriately, whether it involves a handful or millions of affected data subjects. Ms. Meyer has also assisted clients in complying with international privacy directives when dealing with customer or employee information on a global scale, including qualifying clients for inclusion under the U.S. Department of Commerce Safe Harbor.

 

Ms. Meyer served for several years as co-chair of the Business Department of the Los Angeles Office and of the firmwide Privacy & Data Protection practice team. She has previously chaired the Commerce, Technology & Licensing practice section and the Insolvency & Restructuring practice section. She sits on the Board of Editors of the Privacy & Data Security Law Journal (an A.S. Pratt & Sons Publication) and the Privacy & Data Security Review (Sheshunoff Information Services). She is a frequent speaker on data protection and privacy issues.

 

Insolvency & Restructuring

Ms. Meyer began her practice in the financial sector, representing lenders in secured transactions and participations and has extensive experience in protecting the rights of creditors in restructuring transactions and in bankruptcy. In UCC matters, particularly Articles 2, 3, 4 and 9, she is able to assist clients in developing procedures to protect themselves against potential losses.

 

Honors & Awards

  • Legal 500 US, Data Protection and Privacy (2011-2014), Cyber Crime (2014)

 

Affiliations

  • American Bar Association (co-chair of the subcommittee on Extraterritorial Application of Law for the Committee on International Law, 1986), Los Angeles County Bar Association (Bankruptcy Committee of the Commercial Law Bankruptcy section, 1990-91)

Recent Speaking Engagements

  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “The Good, the Bad and the Ugly: Privacy and Legal Implications of Internet of Things for Businesses;” July 2014
  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “How Consumers and Retail Businesses Can Prepare for the Next Data Breach;” April 2014
  • Cybersecurity Law & Policy In-House Summit, Washington, DC; “Active Defense – Private Sector Deterrence and Protection Strategies;” January 2014
  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “Cybersecurity Issues Related to Global Records Management and E-Discovery;” October 2013
  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “Cybersecurity Overview;” September 2013
  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “Cybersecurity: A U.S. Regulatory and Litigation Update;” June 2013
  • Office of Chief Information Officers, San Francisco, CA; “Recent developments in Cyber Security Law;” February 2013
  • Pillsbury Winthrop Shaw Pittman Annual MCLE Marathon, Los Angeles, San Diego; “The Perfect Storm: Are You Ready for Changes in the US and EU Data Laws?;” January 2013
  • IAPP Annual Academy, San Jose, CA; “Key Data Breach Mistakes and How You Can Overcome Them;” October 2012
  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “Emerging Legal Trends in Cyber Insurance;” October 2012
  • American Conference Institute Conference on the Pricy and Security of Consumer and Employee Information; San Francisco, CA; “How to Incorporate New and Anticipated Regulatory and Enforcement Initiatives Into Your Privacy and Compliance Programs;” July 2012
  • Knowledge Congress Webcast Series; Data Privacy “Emerging Issues: a 2012 Update;” July 2012
  • National Association of Public Pension Attorneys 2012 Conference, Philadelphia, PS ; “Member Information and Confidentiality ;” June 2012
  • Alcohol Beverage Law & Technology Conference, San Francisco, CA; “Data Security and Privacy In the Electronic Age, May 2012”
  • 16th Annual UCLA Extension Restaurant Industry Conference, Los Angeles, CA; “The Newest Frontier: Engaging your Guests through Mobile Strategies;” April 2012
  • The Security Confab, La Jolla, CA; “Deadbolts are Dead: Legal Implications of Security in a Wireless Cloud Environment” April 2012
  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “Help! I Have a Data Security Breach;” January 2012
  • Pillsbury Winthrop Shaw Pittman Annual MCLE Marathon, Los Angeles, Palo Alto, San Diego, San Francisco; "Emerging Legal Trends in Cyber Insurance," January 2012
  • Pillsbury Winthrop Shaw Pittman Workshop, Washington, D.C.; "What If? Crisis Management: Scenarios + Solutions," October 2011
  • Food Service Social Media Universe Conference, San Francisco, CA "Prepare for Takeoff: Building a Social Media Policy," September 2011
  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “Online and Mobile Marketing: What's Legal and What's Not - A Transatlantic View;” May 2011
  • Pillsbury Winthrop Shaw Pittman Privacy Webinar Series; “Understanding the Legal, Privacy and Compliance Issues of the Payment Card Industry;” January 2011
  • Los Angeles County Bar Association, Annual Seminar for Corporate Counsel, Temecula, CA "Keeping Ahead of Scammers and Hackers," September 2010
  • California Restaurant Association Annual Meeting, Los Angeles, CA; "Implications and Best Practices for Marketing, Reputation Management and Crisis Management," August 2010
  • 14th Annual UCLA Extension Restaurant Industry Conference, “Harnessing the Power of Social Media,” March 2010
  • Pillsbury Winthrop Shaw Pittman Annual MCLE Marathon; “Managing the Social Networking Phenomenon: Online and Mobile Marketing,” January 2010

Admissions

  • State of California

Education

  • J.D., Northwestern University School of Law, 1979
  • B.A., Bryn Mawr College, 1973

Mercedes Tunstall is a partner in the law firm’s Public Policy practice and is located in the Washington, DC office. Ms. Tunstall counsels clients on compliance with consumer financial services laws, including unfair, deceptive, and abusive acts or practices, as well as the investigations, rulemakings, and proceedings of the Consumer Financial Protection Bureau and the Federal Trade Commission. Her practice covers a range of consumer products, including deposits, credit cards, reverse mortgages, prepaid cards and electronic fund transfers.

 

Ms. Tunstall has substantial experience working with clients to develop new financial products and services, including mobile wallets, virtual currencies, and prepaid cards. These engagements typically include negotiating agreements with technology vendors, reviewing technical designs, privacy and data security concerns.

 

She also works with clients from a spectrum of industries on mobile and other e-commerce initiatives, privacy and cybersecurity issues, and the use of social networking sites for marketing, customer service, and crowdsourcing purposes. She has testified on virtual currencies before two subcommittees of the U.S. Senate Committee on Banking, Housing and Urban Affairs.

 

Prior to joining Pillsbury, Ms. Tunstall was a partner and practice leader of Ballard Spahr’s Privacy and Data Security Group. Before joining Ballard Spahr, Ms. Tunstall was lead counsel for Global Marketing and Deposits at Ally Financial. She also worked in-house for Bank of America, where she managed all legal aspects of e-commerce, and at HSBC, where she managed consumer financial services litigation.

 

Ms. Tunstall was a Staff Attorney at the Federal Trade Commission, where she investigated and litigated the Commission’s first Internet hijacking case, among other Internet fraud matters.

 

Honors & Awards

  • Chambers USA, Financial Services Regulation: Consumer Finance (Compliance) (2015)

Speaking Engagements

  • “Bank Cyber Security and Regulatory Imperatives”, webinar for American Banker, December 12, 2014
  • “Cybersecurity for Financial Institutions”, webinar for NEACH, October 29, 2014
  • “Best Practices in Selling Debt Cancellation Products”, AON Integramark Annual Legal and Regulatory Seminar, Atlanta, GA, October 23, 2014
  • “Hackers and Cyber Threats: No Longer Just a Hollywood Movie Plot”, Panel Moderator, M&A East 2014, Philadelphia, PA, October 8, 2014
  • “Best Practices for Mitigating Privacy and Data Security Risks in the Emerging Payments Market”, 8th National Forum on Emerging Payments Systems Balancing Innovation with Consumer Protections, Washington, DC, September 22, 2014
  • “Cybersecurity for Mortgage Market Participants”, Mortgage Bankers Association Quality and Assurance Meeting, Miami, FL, September 8, 2014
  • “Vendor Management: Give the Regulators What They Want”, webinar for the American Banker, June 25, 2014
  • “Online Lending and CFPB Expectations”, webinar for BNA, May 20, 2014
  • “Managing Digital Risks: Mobile, Social Media and Disclosure”, American Bankers Association Regional General Counsels Meeting, Washington, DC, May 2, 2014
  • "Cybersecurity: Best Practices for Financial Institutions," webinar, July 16, 2014
  • "The CFPB's First 1,000 Days," webinar, April 16, 2014
  • "Dos and Don'ts of Advertising Credit Cards, Prepaid Cards, and Deposits," webinar, March 18, 2014
  • "The CFPB's Financial Literacy Mandate: What It Means for Industry," webinar, March 11, 2014
  • “Emerging Payments and Privacy and Data Security”, International Association of Privacy Professionals Global Privacy Event, Washington, DC, March 7, 2014
  • "Credit Cards: Getting Ready for More CFPB Scrutiny," webinar, February 19, 2014
  • “Social Media Red Flags: How to Stay on the Right Side of the FFIEC’s Final Guidance”, webinar for the American Banker, February 5, 2014
  • "Securing Critical Infrastructure: An Update on the Administration's Cybersecurity Standards," webinar, December 4, 2013
  • "A New World for International Money Transfers: Complying with the CFPB's Remittance Transfer Rule," webinar, November 22, 2013
  • "Enterprise Network Security," Part V in a Series of CISO Executive Network Breakfast Roundtables, Washington, D.C., October 1, 2013; and Philadelphia, October 10, 2013
  • "Endpoint and Mobile Device Security," Part IV in a Series of CISO Executive Network Breakfast Roundtables, Washington, D.C., August 20, 2013; and Philadelphia, August 29, 2013
  • "UDAAP Front and Center – Mitigating Risk," webinar, August 7, 2013
  • "The ABCs of Consumer Privacy Communications," webinar, June 28, 2013
  • "Mobile Advertising Review: Creating Effective Advertising Review Policies and Procedures in the Digital Age," webinar, June 5, 2013
  • "Online Disclosures 101: FTC Dot-Com and Mobile Disclosures," webinar, April 15, 2013
  • "Cybersecurity – From Advanced Threat Awareness to Preparedness: Creating a Security-Aware Corporate Culture," webinar, April 2, 2013
  • "The CFPB and Prepaid Cards: Critical Updates on the Bureau’s Activity and What the Prepaid Industry Can Expect Going Forward" and "Post-Conference Master Class – Emerging Payment Systems: Legal, Regulatory, and Compliance Considerations for New Technologies and Evolving Products," American Conference Institute's 7th National Forum on Prepaid Card Compliance, Washington, D.C., January 29 and 30, 2013
  • "The National Mortgage Database, by the Numbers," webinar, January 8, 2013
  • "The Latest Developments in Mobile Banking and Commerce and Tips for Handling the Mobile Banking and Commerce Applications Your Clients Are Starting To Use," 2013 Winter Meeting of the American Bar Association, Business Law Section, Consumer Financial Services Committee, Naples, Fla., January 8, 2013
  • "Advertising Dos and Don'ts for Mortgage Lenders and Brokers," webinar, December 6, 2012
  • Panelist, "Getting Mobile: Using the Mobile Channel To Deliver Consumer Financial Services and Reach New Customers," webinar, September 13, 2012
  • Panelist, "Service Provider Relationships in the CFPB Era: Safeguarding Yourself from Regulatory Liability," webinar, June 20, 2012
  • Panelist, "Business Method Patents and Financial Institutions: Opportunities and Risks," webinar, December 1, 2011
  • Panelist, "The First Anniversary of the Consumer Financial Protection Bureau," webinar, July 21, 2011
  • "You Like This: Using Social Media Channels To Reach Consumers," webinar, February 17, 2011

Admissions

  • District of Columbia
  • Illinois
  • Virginia
  • U.S. District Court for the Eastern District of Virginia

Education

  • J.D., University of Michigan Law School, 1998
  • B.M., DePauw University, 1995
    • magna cum laude

Reviews

CB
Catherine B.

Very useful for my work.

VN
Vasiliki N.

Incredibly relevant information and great speakers. Clear concise, helpful.

DH
David H.

useful seminar

AP
ANDREW P.

I think more CLE regarding privacy and data security is crucial with this modern age.

EB
Elizabeth B.

Excellent program. Thank you.

IL
Idalia L.

Strong intro on a topic I know little about.

JG
John G.

This course was well done. Clear, succinct, useable. Nice work!!!!

JS
James S.

Good course.

ES
Eric S.

Excellent - both lawyers informed me and really knew the topic well. Impressive.

JR
Joan R.

A constantly evolving field so it was extremely applicable.

BH
Brian H.

Very simple but informative

BP
Blair P.

Very good CLE, one of the best ones I have listened to.

CV
Christina V.

Great!

MR
Mark R.

Great course!

LR
Linda R.

Very helpful.

CM
Cynthia M.

Thorough and practical, thank you!

DL
Debra L.

Mercedes Tunstall was the best presenter of any of the courses I have taken through Lawline. Clear, concise, practical.

TF
Thomas F.

good presenstation

ST
Scott T.

Both speakers were very knowledgeable and very informative.

MN
Michael N.

Excellent presentation that kept my interest for the entire 90 minutes, thank you to the speakers.

WD
William D.

VERY INTERESTING AND INFORMATIVE PROGRAM. THANK YOU!

TY
Tonya Y.

Nice presentation of the issues presented by this hot legal topic.

KV
Karin V.

Thorough presentation.

SK
STEPHEN K.

Both speakers were excellent in content & presentation!!

DR
Diane R.

Excellent content.

NL
Nicholas L.

Thanks

GG
Ginnifer G.

Fascinating information. Best program thus far!

BP
Brian P.

Very nice job keeping it interesting. Thank you.

SR
Scott R.

Thanks!

DJ
David J.

The course was very informative.

SA
Steve A.

Perfect presentation. This was exactly what I needed as we look at BYOD in my organization.

CC
Christopher C.

This was an outstanding course. I have a lot of follow-up work to do for a business that uses employee-owned devices.

FD
Fatena D.

Very interesting. The presenters did a good job.

KC
Kate C.

Very interesting!

TC
Thomas C.

Thank you.

DD
Dale D.

Good !

MB
Melissa B.

That was a fantastic and very informative course

JK
Jon K.

excellent and clear

MM
Mark M.

Enlightening. Nicely presented.

LC
Lee C.

very relevant topic

TQ
Timothy Q.

Mercedes K. Tunstall did an excellent job raising issues I had not considered.

EK
Edward K.

Thank your. Touched on tech aspects of mobile devices across discplines in my interest including wage and hour.

NG
Natalie G.

Great information. The presenters gave excellent examples of situations and tips to resolve them.

PH
Peter H.

Instructive.

JM
Judith M.

Excellent presentation. Interesting subject matter presented in an easy-to-understand manner.

SA
Sharon A.

Useful information

KF
Kirl F.

Good

JM
James M.

Good slides.

DG
Daniel G.

Extremely knowledgeable presenters on an esoteric topic becoming commonplace

AQ
Abrar Q.

Good

BL
Brian L.

Excellent.

RC
Rachel C.

fascinating topic

SK
Sandra K.

Very timely subject and only wish that more time could have been devoted to it!

EA
Eva A.

Both speakers were excellent

SP
Steven P.

Excellent

KS
Kathleen S.

Most relevant content of all the presentations in this data breach topic set. Glad I signed up.

PC
Pamela C.

Both speakers were excellent.

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