On Demand

Ethical Lawyering & Effective Client Communication in New York

1h 15m

Created on September 23, 2017




One of the main causes of client dissatisfaction is a breakdown in communication. While the lawyer may be worried that delivering bad news will sour the relationship or that the client will simply think that the lawyer is "speaking another language," the lawyer must still ensure that he or she is meeting his ethical obligations to keep the client informed during the representation. A strong line of communication can help avoid the dreaded disciplinary complaint.

This program, taught by ethics attorney Tyler Maulsby of Frankfurt Kurnit Klein & Selz, will provide an overview of the ethics rules that affect a lawyer's communications obligations as well as the new attorney disciplinary process in New York.

Learning Objectives:

  1. Survey the New York ethics rules that deal with client communication
  2. Identify how these rules affect the duty to communicate in the attorney-client relationship
  3. Review the new attorney disciplinary process in New York
  4. Discuss practical solutions for lawyers to make sure they are effectively communicating with clients

This course originally appeared as a part of our September 2017 Bridge the Gap Event.

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