On Demand

Ethical Guidelines for Client Communication: The 10 Times You Must Communicate With Your Clients

1h 15m

Created on February 24, 2019




To be a successful lawyer (and to avoid potential grievance or malpractice issues) you must master the art of communicating with your clients. This includes best practices and ethical guidelines for communication with clients before, during, and after the completion of a matter. The burden is on the attorney to communicate both early and often. Even experienced attorneys can be disciplined for failing to return telephone calls or failing to keep the client fully and timely informed as to the status of a matter. This program, presented by experienced practitioner Kenneth Landau, will examine when you should communicate with your client and the best way to do so.

Learning Objectives:

  1. Review the ethical guidelines and learn when you must communicate with your client
  2. Examine the most common communication missteps that attorneys make
  3. Develop best practices for client communication, and explore the best ways to keep your client informed on their matter

This course originally appeared as a part of our February 2019 Bridge the Gap event. 

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