On Demand Audio

Ethical Guidelines for Client Communication: The 10 Times You Must Communicate With Your Clients

(352 reviews)

Produced on February 24, 2019

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Course Information

Time 1h 15m
Difficulty Beginner
Topics covered in this course: Ethics

Course Description

To be a successful lawyer (and to avoid potential grievance or malpractice issues) you must master the art of communicating with your clients. This includes best practices and ethical guidelines for communication with clients before, during, and after the completion of a matter. The burden is on the attorney to communicate both early and often. Even experienced attorneys can be disciplined for failing to return telephone calls or failing to keep the client fully and timely informed as to the status of a matter. This program, presented by experienced practitioner Kenneth Landau, will examine when you should communicate with your client and the best way to do so.

Learning Objectives:

  1. Review the ethical guidelines and learn when you must communicate with your client
  2. Examine the most common communication missteps that attorneys make
  3. Develop best practices for client communication, and explore the best ways to keep your client informed on their matter

This course originally appeared as a part of our February 2019 Bridge the Gap event. 

Credit Information

After completing this course, Lawline will report your attendance information to {{ accredMasterState.state.name }}. Please ensure your license number is filled out in your profile to ensure timely reporting. For more information, see our {{ accredMasterState.state.name }} CLE Requirements page . After completing this course, {{ accredMasterState.state.name }} attorneys self-report their attendance and CLE compliance. For more information on how to report your CLE courses, see our {{ accredMasterState.state.name }} CLE Requirements FAQ .


Kenneth J. Landau is a graduate of the Bronx High School of Science (1973), Herbert H. Lehman College (CUNY) (1977) and Buffalo Law School (1980), and has been with Shayne, Dachs, Sauer & Dachs, LLP since 1982. A member of the Nassau County and New York State Bar Associations, he has served as past dean of the Nassau Academy of Law, overseeing continuing legal education programs for lawyers associated with the Nassau County Bar Association, the largest suburban bar association in the country. He has also moderated, chaired, and lectured at various programs on professional ethics, negligence law, and law office management, and is a two-time recipient of the President's Award for outstanding contributions to the Bar Association. In addition, he is a frequent lecturer to community and professional organizations on such topics as "Anatomy of A Lawsuit," "Choosing and Using A Lawyer," "Protecting Yourself If You Have An Accident," and "Give Yourself An Insurance Checkup." Mr. Landau is also a past president of the Jewish Lawyers Association of Nassau County, Inc.

Mr. Landau is also a frequent contributor and author of a series of articles entitled "Negligence Corner" in The Nassau Lawyer, and is the host of a weekly radio show called "Law You Should Know" (WHPC 90.3 FM), broadcast every Monday at 4:00 pm, Tuesday at 1:00 pm, and Sunday at 7:00 am at www.ncc.edu/whpc. 

Mr. Landau is AV® Preeminent Rated by Martindale-Hubbell® Peer Review RatingsSM, the highest rating for legal ability and ethics. In addition, Mr. Landau has been named and recognized among "Long Island's Top Legal Eagles" (Personal Injury Law) by Long Island Pulse Magazine.


Gabrielle P.

The pneumonics were appreciated!

David E.

One of the more informative and interesting ON Demand CLEs

Lauren B.

Loved the live class format.

David G.

Interesting. I liked the interaction and “love” aspect about this class. Makes sense.

Sandra N.

The course was very practical and offered great advice that a practicing attorney can use to serve clients.

Doreen S.

Should include examples of when to communicate using different facts and/or circumstances ie: client's sister contacts you, etc.

Fred B.

well presented, comfortable speaker

Dominique B.


Henry G.

Very good interactive course.

Michael W.

Good checklist for creating positive attorney-client relationships

Mary M.

very interesting and useful

Paul A.

Covered a lot of ground

Peter S.

The Lecturer was very good at providing practical suggestion to improve Lawyer-Client communications, which made the course very worthwhile.

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