No matter the business, disputes are inevitable. But it is within an in-house counsel’s power to create systems and strategies to manage those disputes with the utmost fairness, efficiency, and cost-effectiveness. This program, taught by independent arbitrator and dispute prevention consultant Erin Gleason Alvarez, will address how to structure your company’s approach to dispute prevention and dispute resolution, including an overview of project management methods for dispute management.
Erin Gleason Alvarez is an independent arbitrator and dispute prevention consultant with nearly 20 years of experience in the arbitration and ADR fields. She has served as a tribunal chair, sole arbitrator, the arbitrator in emergency proceedings, and also a mediator in cases relating to commercial matters and insurance disputes. Ms. Gleason is the former Global Head of ADR Programs for AIG, where she was responsible for overseeing mediation and arbitration best practices and strategies across the organization. She holds an LLM in International Arbitration from the Straus Institute for Dispute Resolution at Pepperdine University.
Her credentials include:
· Member, American Arbitration Association Commercial and Consumer Arbitration Panels
· Fellow, American Arbitration Association Higginbotham Fellowship Program
· Member, CPR Institute Panel of Distinguished Neutrals
· Accredited Mediator, CPR Institute Mediator Training
· Member, Commercial Division Roster of Neutrals, New York County Supreme Court
Erin has extensive experience in arbitrations relating to insurance, employment, financial services, and international commercial transactions. She has served as an arbitrator in matters relating to a shareholder, contract, and corporate transaction disputes and in emergency arbitration proceedings. Erin brings a pragmatic approach to arbitration, with an acute awareness that arbitration is the parties’ process, governed by the rules they have selected - but knowing that is her role, as an arbitrator, to ensure that process is fair, efficient and cost-effective. Erin is well known and highly regarded for her creation and delivery of training programs on arbitration best practices and the development of arbitration protocols while in-house.
ADR Consultation:Erin partners with corporate clients to understand business needs in pursuing a systematic ADR strategy. She develops solutions to enhance efficiencies and cost savings opportunities in-house through careful analysis. In her prior role at AIG, Erin was responsible for designing dispute resolution systems across a wide breadth of disputes and served as an advisor to state agencies in the development of mass disaster protocols following Hurricanes Irene, Ike, Sandy and mass claims resulting from wildfires fires in California.
good coverage of the basics, including the utility of project management/six sigma approaches
One of the better discussions of differences between mediation and arbitration. The best practices and neutral selection was very helpful.
Very helpful and well organized presentation, Erin.