Communicating with Clients: Five Rules for Writing Clearly

In this program, we will cover five techniques for drafting clear emails and legal documents. By applying these techniques, you will avoid misunderstandings when you write to your clients, even if your files are complex. 

Throughout this engaging session, the instructor will show you examples of legal correspondence that demonstrate the five techniques for clear communication. The session will challenge you to identify why each writing example is unclear before the instructor reveals the answer.

By the end of this webinar, you will be able to visualize your own writing from the perspective of your clients. As a result, your clients will be more likely to accept your advice and retain you again in the future.

Learning Objectives: 

1. Explain legal concepts using simple language

2. Decide when to repeat a term versus when to use a synonym

3. Determine when to use (and when to avoid) the word "and"

4. Identify misplaced modifiers and ambiguous references

5. Draft emails and documents that are easy to read - even for non-lawyers