On Demand Audio

Are You Lawyering or Laboring? Seven Steps to Running a Highly Productive Law Firm

(602 reviews)

Produced on September 24, 2018

$ 89 Law Practice Management In Stock
Get started now

$299 / year - Access to this Course and 1,500+ Lawline courses


Course Information

Time 61 minutes
Difficulty Intermediate

Course Description

Many small-firm and solo attorneys are spread thin, yet hesitate to filter out distractions and hand off time-consuming tasks. Whether you're missing calls and leads, struggling to follow-up with existing clients and capture late payments, or just looking to run a more efficient and profitable law firm, the right communication systems can help you get more done. You'll learn seven basic and advanced techniques for incorporating call-routing, web chat, and live receptionist services into your legal operations with minimal investment of time, energy, and money. If you've never used a call-routing system, web chat, and/or live receptionist service, you'll learn how to get started with an efficient setup that maximizes impact with minimal time, effort, and cost.

If you're already using one or more of these services, you'll come away with actionable ways to get more out of them for greater operational efficiency, marketing results, client satisfaction, and profitability.

Learning Objectives:

  1. Manage clients calls with complex call paths
  2. Efficiently automate lead capture & qualification
  3. Hand-off new client intake
  4. Streamline client appointment scheduling & reminders
  5. Consistently collect payments
  6. Systematize legal referrals
  7. Integrate your communications into your existing legal management systems: CRM, calendaring software, billing systems, email, SMS/chat apps, and more

Credit Information

After completing this course, Lawline will report your attendance information to {{ accredMasterState.state.name }}. Please ensure your license number is filled out in your profile to ensure timely reporting. For more information, see our {{ accredMasterState.state.name }} CLE Requirements page . After completing this course, {{ accredMasterState.state.name }} attorneys self-report their attendance and CLE compliance. For more information on how to report your CLE courses, see our {{ accredMasterState.state.name }} CLE Requirements FAQ .


Maddy Martin


Maddy Martin is the head of marketing and partnerships for Smith.ai, which provides law firm communication services, including their virtual receptionist & intake service, web chat, and Keypad cloud phone system. She has spent the last decade growing tech startups from New York to California, and has expertise in digital marketing, small business communications, lead conversion, email marketing, SEO & content marketing, social media, comarketing, and event marketing.

John Radshaw

Local Counsel Connecticut

Attorney John Radshaw is a trial lawyer, litigating all manner of cases in the state and federal courts of Connecticut. From claims of deliberate indifference to the serious medical needs of inmates and other civil rights violations to ERISA collections on behalf of union members and other commercial litigation, Attorney Radshaw brings creative and cost-effective solutions to life's legal problems. In addition to his trial practice, Attorney Radshaw regularly acts as local counsel in Connecticut, advising and assisting visiting lawyers seeking admission pro hac vice. To learn more about his practice, visit www.localcounselct.com.  


David B.

Great! Lots of good suggestions

Francine C.

Very informative

Tim D.

The two hosts complimented eachother in effectively communicating the message

Christina B.

This was excellent. Practical tips you can use right away.

Gerald C.

good course


Very informative. Thx

Deborah B.

Very practical information for small law firms or any small business!

jill d.

Great tips about using technology to help you Great tips

Carla K.

Very good

Gerald B.

Excellent, Excellent presentation on effective law office intake, and management systems!

Richard Q.


Natara F.


Walter F.

The presenters were knowledgeable and well informed. The presentation contained many valuable insights and practical suggestions. Excellent. Thnak you.

Andrew P.

Very good course Thank you

Catherine D.

Madeline and a John make a great case for lawyering over “laboring”


Very good

Lisa K.

Very well done.

Patricia M.

Very Informative!

Stephen K.

Well done

Frederic V.

Very informative

Ira H.

This was an EXTREMELY useful and informative presentation for anyone looking to expand and/or streamline a small Law Firm

Joey J.


John H.

Good counsel

Earl B.

useful practical info

Load More