Many small-firm and solo attorneys are spread thin, yet hesitate to filter out distractions and hand off time-consuming tasks. Whether you're missing calls and leads, struggling to follow-up with existing clients and capture late payments, or just looking to run a more efficient and profitable law firm, the right communication systems can help you get more done. You'll learn seven basic and advanced techniques for incorporating call-routing, web chat, and live receptionist services into your legal operations with minimal investment of time, energy, and money. If you've never used a call-routing system, web chat, and/or live receptionist service, you'll learn how to get started with an efficient setup that maximizes impact with minimal time, effort, and cost.
If you're already using one or more of these services, you'll come away with actionable ways to get more out of them for greater operational efficiency, marketing results, client satisfaction, and profitability.
Maddy Martin is the head of marketing and partnerships for Smith.ai, which provides law firm communication services, including their virtual receptionist & intake service, web chat, and Keypad cloud phone system. She has spent the last decade growing tech startups from New York to California, and has expertise in digital marketing, small business communications, lead conversion, email marketing, SEO & content marketing, social media, comarketing, and event marketing.
Attorney John Radshaw is a trial lawyer, litigating all manner of cases in the state and federal courts of Connecticut. From claims of deliberate indifference to the serious medical needs of inmates and other civil rights violations to ERISA collections on behalf of union members and other commercial litigation, Attorney Radshaw brings creative and cost-effective solutions to life's legal problems. In addition to his trial practice, Attorney Radshaw regularly acts as local counsel in Connecticut, advising and assisting visiting lawyers seeking admission pro hac vice. To learn more about his practice, visit www.localcounselct.com.
Excellent, Excellent presentation on effective law office intake, and management systems!
The presenters were knowledgeable and well informed. The presentation contained many valuable insights and practical suggestions. Excellent. Thnak you.
Very good course Thank you
Madeline and a John make a great case for lawyering over “laboring”
Very well done.
This was an EXTREMELY useful and informative presentation for anyone looking to expand and/or streamline a small Law Firm
useful practical info