On Demand
Audio
Are You Lawyering or Laboring? Seven Steps to Running a Highly Productive Law Firm
Produced on September 24, 2018
Course Information
Course Description
Many small-firm and solo attorneys are spread thin, yet hesitate to filter out distractions and hand off time-consuming tasks. Whether you're missing calls and leads, struggling to follow-up with existing clients and capture late payments, or just looking to run a more efficient and profitable law firm, the right communication systems can help you get more done. You'll learn seven basic and advanced techniques for incorporating call-routing, web chat, and live receptionist services into your legal operations with minimal investment of time, energy, and money. If you've never used a call-routing system, web chat, and/or live receptionist service, you'll learn how to get started with an efficient setup that maximizes impact with minimal time, effort, and cost.
If you're already using one or more of these services, you'll come away with actionable ways to get more out of them for greater operational efficiency, marketing results, client satisfaction, and profitability.
Learning Objectives:
- Manage clients calls with complex call paths
- Efficiently automate lead capture & qualification
- Hand-off new client intake
- Streamline client appointment scheduling & reminders
- Consistently collect payments
- Systematize legal referrals
- Integrate your communications into your existing legal management systems: CRM, calendaring software, billing systems, email, SMS/chat apps, and more
Credit Information
Faculty
Maddy Martin
Smith.ai
Maddy Martin is the head of marketing and partnerships for Smith.ai, which provides law firm communication services, including their virtual receptionist & intake service, web chat, and Keypad cloud phone system. She has spent the last decade growing tech startups from New York to California, and has expertise in digital marketing, small business communications, lead conversion, email marketing, SEO & content marketing, social media, comarketing, and event marketing.
John Radshaw
Local Counsel Connecticut
Attorney John Radshaw is a trial lawyer, litigating all manner of cases in the state and federal courts of Connecticut. From claims of deliberate indifference to the serious medical needs of inmates and other civil rights violations to ERISA collections on behalf of union members and other commercial litigation, Attorney Radshaw brings creative and cost-effective solutions to life's legal problems. In addition to his trial practice, Attorney Radshaw regularly acts as local counsel in Connecticut, advising and assisting visiting lawyers seeking admission pro hac vice. To learn more about his practice, visit www.localcounselct.com.
Reviews
Good one.
Very good, practical and actionable information.
great info
The advances in technology as applied to lawyering constantly changes by leaps and bounds. This is the most applicable CLE for the efficient technology for solo practitioners which I hope to become
Great! Lots of good suggestions
Very informative
The two hosts complimented eachother in effectively communicating the message
This was excellent. Practical tips you can use right away.
good course
Very informative. Thx
Very practical information for small law firms or any small business!
Great tips about using technology to help you Great tips
Very good
Excellent, Excellent presentation on effective law office intake, and management systems!
Perfect!!
Great!
The presenters were knowledgeable and well informed. The presentation contained many valuable insights and practical suggestions. Excellent. Thnak you.
Very good course Thank you
Madeline and a John make a great case for lawyering over “laboring”
Very good
Very well done.
Very Informative!
Well done
Very informative
This was an EXTREMELY useful and informative presentation for anyone looking to expand and/or streamline a small Law Firm
Informative
Good counsel
useful practical info