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Navigating the Growing Magnitude of Airline Passenger Claims

(77 Ratings)

Produced on: November 10, 2017

Course Format On Demand Audio

Taught by


Course Description

Time 61 minutes
Difficulty Intermediate

We’ve all seen the increasing amount of attention paid to rifts between airlines and airline passengers. But can passengers actually bring claims against an airline? What are their legal protections, if any, and what are some of the corresponding defenses that the airline industry can employ?

In this program, Jonathan Ziss, Chair of Goldberg Segalla’s Aviation Litigation Practice, will answer those questions and more. This program will provide an overview of the myriad of legal issues associated with airline passenger claims.

Learning Objectives:

  1. Gain an appreciation of the growing scope and magnitude of unruly and disruptive airline passenger claims
  2. Become familiar with the relevant sources of federal and state law that govern passenger claims, as well as corresponding defenses
  3. Identify and evaluate the strengths and weaknesses of claims involving disruptive passengers, with an appreciation of the role played by social media, publicity, and the court of public opinion


Jonathan Ziss

Goldberg Segalla

Jonathan Ziss is a partner in Goldberg Segalla’s Philadelphia office. He chairs the firm’s Professional Liability Practice Group, chairs the firm’s Aviation Litigation Practice Group, and is a member of its Commercial Litigation and Cyber Risk Practice Groups.

Jonathan devotes much of his practice to the representation of professionals, including accountants, attorneys, bankers, design professionals, insurance agents/brokers, and fiduciaries, in administrative and civil proceedings. He counsels clients and litigates, arbitrates, and mediates commercial disputes in a wide range of industries, from healthcare to hospitality. He also manages compliance and loss mitigation campaigns in the aftermath of data breaches.

Jonathan has represented many local, regional and national accounting firms in a wide variety of matters and in a number of forums, including all forms of ADR. In professional negligence matters, he has represented accountants in lawsuits brought by former clients; by purchasers or sellers in disputes arising out of business combinations; by factors, banks, and other lenders; by creditors in bankruptcy and bankruptcy trustees; and by other affiliated professionals. In addition, Jonathan is frequently called upon to represent accountants in investigations by federal, state, and local authorities, including the Internal Revenue Service, the FBI, and the Department of Labor, as well as investigations by bankruptcy trustees and creditors’ committees. He has worked with accounting firms preparing for grand jury appearances.

In the field of aviation litigation, Jonathan has represented regional, national, and international air carriers, as well as under wing service providers, municipal authorities, general aviation owners and pilots, and fixed base operators, in connection with property and casualty liability litigation. He also acts as coverage counsel. In addition to handling disputed matters, he counsels commercial airlines in connection with industry-related consumer compliance and contractual matters. Jonathan’s transportation litigation experience also includes handling high-profile cases for the Southeastern Pennsylvania Transportation Authority (SEPTA) involving rail and bus accidents. In addition, he has handled recreational boating and trucking claims.

Jonathan is a former chair of the CLM’s Professional Liability Committee as well as the immediate-past President of the Professional Liability Defense Federation (PLDF), and he is also a past chair of the Professional Liability Underwriting Society (PLUS) Mid-Atlantic Steering Committee. Jonathan is a frequent author and lecturer on the subject of professional standards, professional liability risk, and aviation liability. He has been quoted in, Dow Jones News Service, Law360The Legal Intelligencer, and Reuters, among others.


Mary E G.

Interesting presentation

Andrew A.

Very Good Presenter...I loved his vocabulary..

John C.


Robert E. S.

Very interesting. Clear and precise.

Andrew P.

Mr. Ziss is an excellent speaker and he is a wealth of knowledge. I would like for him to produce additional courses please. I would also like more Aviation Law related courses dealing with ADA and service/emotional support animals, UAS/Drones, Space Law, the new FAA Basic Med program, aero-toxic exposure, etc. Thank you very much!!!!

Mitchell G.

I really enjoyed this CLE. Thank you!

Marshall N.

Thank you

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