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Keeping Your Client's Trust Even When Things Go Wrong

(261 reviews)

Produced on March 15, 2019

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$ 99 Ethics and Law Practice Management In Stock
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Course Information

Time 1h
Difficulty Intermediate
Topics covered in this course: Ethics Law Practice Management

Course Description

This provocative (and sometimes humorous) presentation explores the question: How do we help our clients experience the legal system without walking away with a cynical view of the system, the judiciary, and even their own lawyer?  The course will cover what lawyers can do, beyond the bare minimum ethical requirements, to “prime” clients for the best experience possible, without making ourselves (lawyers) crazy in the process. The program, presented by experienced practitioner Francine Tone, will examine the ethical requirements regarding client communications. These guidelines are merely minimum requirements that attorneys must comply with. Ms. Tone will explore how a lawyer can easily provide communications beyond these minimums with little to no additional effort but with exponential return. Additionally, the course will also provide tips for improving the client-attorney relationship, and will discuss best practices to help eliminate client grievances, complaints, and malpractice claims beyond the bare minimum requirements.

Learning Objectives:

  1. Review the ethical obligations governing client communication
  2. Examine why meeting the bare minimum requirements of the rules of ethics governing client communication is sometimes inadequate to assure that client trust is maintained
  3. Explore how the human brain (a client’s natural reaction system) is designed to sabotage attorney-client trust
  4. Identify what the client needs to know to be “primed” to listen to instruction and advice from their lawyers
  5. Discuss how to implement an “advanced warning system” that will assure strong client trust is built and maintained, in the event anything goes wrong in your case

Credit Information

After completing this course, Lawline will report your attendance information to {{ accredMasterState.state.name }}. Please ensure your license number is filled out in your profile to ensure timely reporting. For more information, see our {{ accredMasterState.state.name }} CLE Requirements page . After completing this course, {{ accredMasterState.state.name }} attorneys self-report their attendance and CLE compliance. For more information on how to report your CLE courses, see our {{ accredMasterState.state.name }} CLE Requirements FAQ .


Francine Tone

Tone and Tone

Attorneys are faced with keeping up with new technology, instant access to everything and everyone, artificial intelligence, speed, and a ton of bells and whistles of the 21st century, while operating in a world traditionally known for lack of speed. What are the key components to help you thrive, maintain sanity, and provide the best legal services to your clients? Francine Tone, your CLE presenter, believes that trust-building skills and leadership skills based on high emotional intelligence is what will help you weather the world that is unfolding, keep you relevant and sharp, and help you avoid burnout in a world designed to foster burnout. Her CLE courses, mostly stemming from ethics, are designed to negotiate the ethical land mines while developing skills and practices that will elevate you to the top of your game.

​Francine Tone has been involved in the legal business for over 40 years and has been a California lawyer since 1989. She is the managing partner of Tone & Tone, Attorneys at Law. She is an Appellate Law Specialist, certified by the California State Bar Board of Legal Specialization, with a focus on real estate, business, family law, and criminal defense. She has also sat as a judge pro tem for over 20 years. She is also a litigation and trial strategist helping trial attorneys shore up cases to reduce the likelihood of appeal or prevail on appeal.

Francine is a trust-building expert and author of the award-winning #1 bestselling book What Every Good Lawyer Wants You To Know: An Insider’s Guide on How to Reduce Stress, Reduce Costs, and Get the Most From Your Lawyer. She is also an emotional intelligence expert, certified to administer and coach from the most reliable emotional intelligence assessments, the EQi-2.0 and EQi-360.

Francine is also the principal consultant at Francine Tone & Associates LLC. Attorneys and Law Firms hire her to realign their relationship with their profession because most are struggling with stress, burnout, and sheer exhaustion. So she helps re-ignite their passion, crystalize innovative thinking and implement reduced-stress problem-solving skills to enhance productivity and love of life and career. Bottom line, you grow your practice and live your life with a smile. 

Francine has a mission to grow businesses and lifestyles structured around relationships built on iron-clad trust using strategies supported by modern brain science. Her escaping an exceptionally challenging childhood and helping her son to recover from a severe traumatic brain injury that almost left him a vegetable fuels her drive.

Francine is also a top certified ski instructor and trainer, a scuba divemaster, a podium-finishing standup paddleboard racer and surfs her standup paddleboard in Hawaii for several weeks each year. ​Francine is married to her law partner and lives in the mountains near Lake Tahoe, California.

Attorney | Speaker | Leadership Trainer | Business Strategist | 4-Time #1 Bestselling Author | High-Performance Athlete 

To learn how to work with Francine Tone, please visit www.FrancineTone.com or schedule a complimentary 30-minute consultation at http://bit.ly/FToneAPPT


Jean C.

Absolutely terrific presentation! Francine is right on the money. Nothing is more important than fostering a trusting relationship with your clients. I am looking forward to reading her book.

David L.

She is easy to understand, gives valuable advise, is very reassuring, makes me want to listen.

Shaun E.

interesting and informative

Rex D.

Best presentation in a long time!

Jaime Alejandro T.

Very experienced and passionate faculty. Very experienced in what seem small, but are critical, day to day aspects of the legal practice.

gennaro d.

Great CLE!

David A.

I never gave "straight As" to a Lawline presenter before. That says it all.

Tom S.


Wendy N.

One of the best CLE programs I've attended in my 20+ years of practice. Phenomenal in all respects!

Heather R. W.

Ms. Tone's presentations are fantastic and provide practical advice on utilizing emotional intelligence in the practice of law.

Greg V.


Jay V.

Great anecdotal stories.

Stephen R.

Great speaker

Laura S.

A reinspiring look at the legal profession and practice, with practical methodology for putting yourself on solid ethical and reputational footing with clients and avoiding preventable pitfalls.

Omar C.

Wonderful presenter. The presentation touched my heart. And opened my eyes to certain things. How can i get the book?

Orit A.

She is by far my favorite lecturer . I would watch any f her CLE classes.

Victor Q.

Thank you counselor!

Belinda B.

This course was really helpful

Billy J.

Truly outstanding. Every lawyer in America should listen to Francine


Great seminar. Francis is the best.

Iris G.

What an excellent program. i thoroughly enjoyed it.

Monty B.

REALLY great presentation. Clearly empathetic counsel.

R. Christopher R.

Fantastic seminar!

Joel H.

Wonderful Enjoyed the speaker and looking forward to the book

Jeffrey H.

great delivery

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