On Demand

How to Improve Client Retention and Upsell Current Clients


Created on August 18, 2020




This series, produced in partnership with Podium and led by Joseph Jenkins, will teach attorneys how to upsell current clients and retain their existing clients over time. Through the series, you'll learn how to determine your current client retention average and implement the best tools for retaining legal clients. 


  1. How to Determine Your Client Retention Average in the Legal Industry
  2. How to Target Your Marketing Approach for the Legal Industry 
  3. How to Reduce Client Turnover or "Churn" 
  4. How to Use the Top 3 Tools For Retaining and Upselling Your Current Clients

About Podium: 

Podium is an interaction platform that modernizes the way law firms drive leads, communicate with clients, and build their online reputation. Over 55,000 local businesses trust Podium to help them get found, get chosen, and get connected to their consumers online. Headquartered in Lehi, Utah, and founded in 2014, Podium is currently backed by YC Continuity, Sapphire Ventures, Alkeon Capital, Recruit Co. Ltd., IVP, Accel, Summit Partners and GV.

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