On Demand

How to Improve Client Retention and Upsell Current Clients

Produced on August 18, 2020

Taught by
$ 89 Business & Professional Growth In Stock
Get started now

$299 / year - Access to this Course and 1,500+ Lawline courses


Course Information

Time 22m
Difficulty Beginner
Topics covered in this course: Business & Professional Growth

Course Description

This series, produced in partnership with Podium and led by Joseph Jenkins, will teach attorneys how to upsell current clients and retain their existing clients over time. Through the series, you’ll learn how to determine your current client retention average and implement the best tools for retaining legal clients. 


  1. How to Determine Your Client Retention Average in the Legal Industry
  2. How to Target Your Marketing Approach for the Legal Industry 
  3. How to Reduce Client Turnover or “Churn” 
  4. How to Use the Top 3 Tools For Retaining and Upselling Your Current Clients

About Podium: 

Podium is an interaction platform that modernizes the way law firms drive leads, communicate with clients, and build their online reputation. Over 55,000 local businesses trust Podium to help them get found, get chosen, and get connected to their consumers online. Headquartered in Lehi, Utah, and founded in 2014, Podium is currently backed by YC Continuity, Sapphire Ventures, Alkeon Capital, Recruit Co. Ltd., IVP, Accel, Summit Partners and GV.

Credit Information

This course is not available for CLE credit.


Joseph Jenkins is the Director of Sales over Legal Services at Podium, a leading interaction management platform that helps modernize the way business is done locally. Over 55,000 local businesses trust Podium to help them get found, get chosen and get connected to their consumers online. Joseph has a wide range of work experience including sales and consumer marketing obtained at Frito Lay/Pepsico, data analysis at Union Pacific Railroad, and now sales leadership at Podium. He believes in hard work, creativity, process mastery, and grit as significant keys to success.


Ojediji O.

Use of remote trchnology

Load More