If you are experiencing any playback issues, you may have a firewall or network issue preventing you from connecting to our servers. The following test will verify that you can connect to our servers. In addition, we offer "Low Bandwidth" playback mode which may alleviate any playback issues. The button is above the video player window. If you still experience issues, please email us under the "Support" tab and copy/paste the results of the Connection Test. We will be sure to respond immediately to help resolve your issue.