|Production Date:||November 9, 2010|
|Practice Areas:||Ethics , Law Practice Management, Professionalism - Utah, Professionalism - Louisiana|
- This course is available in Louisiana for 1.00 Professionalism credits.
- This course is available in Utah for 1.0 Professionalism and Civility credit.
The American public places extraordinary value on procedural fairness, making it imperative that all attorneys and judges be equipped with the knowledge to recognize, avoid, or remedy unfair or unequal treatment in the court system. In his fifth program with Lawline.com, Kenneth Hagreen, attorney and Executive Director of Lawyers Concerned for Lawyers of Pennsylvania, Inc., discusses the importance of procedural fairness, and the impact of perceived negative treatment on an individual’s relationship with the court, the justice system, and legal practitioners. Mr. Hagreen dissects the factors of procedural unfairness, and offers tips on how attorneys can help build their clients’ trust through communication, neutrality and non-verbal behaviors, and respectful treatment. Additionally, Mr. Hagreen explores recent studies concerning client satisfaction levels with regard to procedural fairness issues, and suggests ways for attorneys to improve their listening and verbal skills in order to increase their clients’ understanding of the court process. This is an invaluable program for all attorneys seeking guidance on how to avoid malpractice liability by clarifying client expectations, promoting fairness, and improving court outcomes for victims and litigants.
I. Procedural Fairness & Legal Due Process
II. Fear & Distrust of the Court
III. Trust Building Tools: Voice
IV. Trust Building Tools: Neutrality
V. Trust Building Tools: Respectful Treatment
VI. Trust Building Tools: Building Trust in the Court
VII. Communication & Listening
- This course is available in Louisiana for 1.03 Professionalism credits.
- This course is available in Utah for 1.0 Professionalism and Civility credit.
- This course is accredited for 1.0 credit in General or Practical Skills for Oregon attorneys.
Dorrie (Modesto, CA)
This guy's sincerity comes through. Good program.
Teresa (jackson, NJ)
Honest and sincere presentation
Ana (alexandria, VA)
Robert (Washington, DC)
William (Alexandria, VA)
This a truly perceptive course taught by a very sincere and knowledgable instructor. I highly recommend this course.
Jacqueline (Arlington, VA)
This seminar gave excellent practical advice that is valuable for both experienced and new attorneys.
Danny (Draper, UT)
Very happy with the real time relevance of the subject matter. Highly recommended.
Stanford (Layton, UT)
I enjoy this presenter. I've watched multiple courses of his. He is genuine, kind, and truly cares about helping his fellow members of the bar improve.
Candace (Oceano, CA)
Very good practical information and advice!
Rex (St. George, UT)
James (SALT LAKE CITY, UT)
Bruce (Lehi, UT)
Well done with very good points for consideration and for self improvement
Roberta (Chicago Heights, IL)
Lots of very good advice for lawyers. Speaker is effective and moves the subject along in an interesting style
Charles (Austin, TX)
It was great.
R. Spencer (West Jordan, UT)
Each program from him has provided useful information and insights.
Harold (Centralia, IL)
I have practiced 34 years and found most of the subject matter helpful
Filia (Salt Lake City, UT)
Great seminar. I wish I could have taken this 27 years ago.
Steven (Orem, UT)
BEST CLE COURSE I EVER HAD IN 30 YEARS
Ani (Los Angeles, CA)
Great presentation. Great speaker.
Mark S. (Sandy, UT)
Margaret (Cary, NC)
The concept of pyschological due dligence put forth by Kenneth Hagreen is important and one that lawyers general only gain an appriciation for over time. Thank you for bringing this concept up for examination in an organized, thoughtful manner.
Tamar (Frederick, MD)
As always, Mr. Hagreen provides relevant material, with earnest compassion for both attorneys and their clients! I would make this a required course for any new associate.
Steve (Chicago, IL)
Interesting take on procedural fairness
Natalie (Chicago, IL)
Excellent program and speaker!
Jocelyn (Seattle, WA)
Thomas (Chicago, IL)
michael (Hartford, CT)
Valuable course; good presentation.
Eric (Salt Lake City, UT)
I really appreciate the quality of the written materials that accompanied the oral presentation.
Thomas (Upper Marlboro, MD)
Patrick (Radford, VA)
I really like that the speaker pushes the idea of civility in the court room and treating your clients with respect.
David (Alexandria, VA)
Excellent. Highly recommended.
glenn (orangeburg, SC)
jane (port townsend, WA)
The slides are very helpful.
Brad (South Jordan, UT)
Excellent practical practice advice for all areas of practice.
Joseph (melville, NY)
James (Kirkland, WA)
Overall good advice. As a young lawyer client management/expectations is always a challenge
Sandra (Lakeport, CA)
Very nice. Your empathy and compassion are outstanding, and your advice extremely useful.
Bo (Charleston, SC)
Sandra (San Francisco, CA)
Janet (huntington beach, CA)
Thank you. Very informative
Bennett (New York, NY)
i could recommend these principles to a lot of colleagues. Excellent.
Peter (Hoboken, NJ)
One of the best Lawline programs I have watched.
Gordon (San Diego, CA)
Kathryn (Falls Church, VA)
Awesome course. Great material, and one on which I will reflect often in the future. Tx you!
Jeffrey (Terre Haute, IN)
well done. many very good points made
Gregory (Baton Rouge, LA)
It was really good. Caused me to reevaluate my client relationships.
Sergio (Brooklyn, NY)
good amount of real life practical information
Carmen (Bellevue, WA)
Third course I've watch by Mr. Hagreen and it is also excellent.
Pamela (Hackensack, NJ)
sensitive and compassionate
Jennie (Washington, DC)
Great course and presenter. Excellent advice and insight.
Roger (Fountain Valley, CA)
Very informative in helping to understand the personality and communication attributes and attitudes of judges, client and witnesses...
Jayesh (10012, NY)
Reallly good speaker!
timothy (New York, NY)
Outstanding course on the insight of relating to clients emotionally instead of the lawyer client relationship being transactional
Ronald (el cajon, CA)
imformative, well presened program
George (Virginia Beach, VA)
I have watched several of Mr. Hagreen's presentation and all have been excellent.
James (new Orleans, LA)
Stephanie (New York, NY)
Ken Hagreen is phenomenal. He gives practical advice that is aimed at improving practice skills in any area of practice, and he does it in a very accessible way. This is the second lawline CLE of his I have taken and I highly recommend his programs.
Mark (Arlington, VA)
Top shelf. I wish this were obvious to everyone, but since it's not, this is such a great help.
James (Washington, DC)
I like the inside-out assessment of the system discussed.
Julie (Fairfax, VA)
I liked the speakers practical no-nonsense approach to ethics and the law
Ben (Sugar Land, TX)
Lecturer was very good.
Bruce (Richmond, VA)
Good advice concerning client relations
Thomas (Henrico, VA)
Excellent use of technology and materials. Great speaker.
Jennifer (La Grange, IL)
This is an important topic for attorneys to remember and the presentation was a good reminder for all.
Jon (McLean, VA)
I've seen Mr. Hagreen before and he's great.
Kathleen (South Bend, WA)
I would highly recommend this video to others. He gives an interesting perspective on issues from the client's eyes and provides several useful tips on avoiding malpractice suits as well as disgruntled clients.
Reginia (Fairfax, VA)
I like the fact that he challenges us as lawyers to pay attention to our clients as human beings and consider ways that they might be offered a path that will allow them a chance to not be back in the system.
Gabriel (Palo Alto, CA)
Opens your eyes about the causes of dissatisfaction with lawyers and the judicial process.
Craig (Chicago, IL)
Exceeded my expectations. Well done.
Michael (Oak Brook, IL)
Highly effective instruction for client relationships.
Jose (North Miami Beach, FL)
Lisa (Redmond, WA)
Wonderful, in every sense of the word.
Gerard (hicksville, NY)
great speaker and program should be mandatory for all lawyers
Mark (Sandy, UT)
Great ethics course
W. Rainer (Osprey, FL)
Alice (Alexandria, VA)
This course was even helpful to a staff attorney at a federal court.
Patricia (Navasota, TX)
really honest and practical
Steven (Mary Esther, FL)
Helped me with client relations.
Jennifer (Mississauga, ON)
very practical and sensible advice!
Susan (Downers Grove, IL)
Great personal examples and very thorough analysis.
James Blake C. (Los Angeles, CA)
Excellent ---- very good points!
john (North Brook, IL)
Great program for new lawyers
Donald (Austin, TX)
This will be required listening for all our younger attorneys. Great speaker, great topic.
Lilia (, FL)
I will take this course many times, although the topic is broad, it accomplished many more hours in just one.
Robert (Milford, NH)
Sincere and helpful presentation
Charles (Clemson, SC)
Basic but good.
Virginia (Sequim, WA)
Very comprehensive and informative.
Warren (Western Springs, IL)
Mr. Hagreen appears to have a wealth of experience. Sharing more of that on a case-by-case basis would be tremendous. WLM
paula (chicago, IL)
Michele (LAKE WORTH, FL)
Excellent speaker...very informative!
Bruce (Scottdale, AZ)
very good speaker
CATHERINE (ARMONK, NY)
Common sense is always so common...Have judges review for their body language!
Craig (Alameda, CA)
Kevin (Seattle, WA)
Focus wasn't what I expected, but a lot of useful tips.
Aaron (Sarasota, FL)
Very good practical advice. Very empathetic to the clients and their travails.
Scott (Seattle, WA)
This guy is a really great speaker!
John (Columbia, SC)
William (Westmont, IL)
Paul (Atlantic Beach, FL)
should be mandatory viewing for every first year lawyer
Thomas (Deerfield Beach, FL)
Great communicator and great substance
Madeleine (Delray Beach, FL)
Loved this speaker's approach to appreciating cultural differences among clients.
Stephen (Washington, DC)
Eric (Arlington, VA)
I have found all of his points to be salient duringthe course of my practice.
Charles (Oakland, CA)
human approach works
Christopher (Alexandria, VA)
Client expectations are a huge issues, and this CLE was a good overview of how to manage this in a proactive manner.
Christine (Chula Vista, CA)
Very practical information which I think many lawyers, especially new ones, will find helpful. It's a reminder to always be your client's advocate, not just in court, but when dealing with your client face to face.
edward (Charleston, SC)
this should be mandatory for all new lawyers.
Neil (Naples, FL)
it was a good and practical lecture.
Francine (Cerritos, CA)
great topic, engaging speaker, good content.
Ann Pearl (Seattle, WA)
Very helpful. Wish judges and attorneys would all view this presentation and take it to heart.
Alicia (Dayton, OH)
Zara (Brooklyn, NY)
Great presentation on a topic that is too often ignored in our profession, thank you!
Jim (Olympia, WA)
I have heard a couple other presentations by Ken Hagreen recently and I think his materials for this course were far and a way the best -- both thorough and organized -- relative to his other courses. while this shouldn't be the case, I found that his presentation opened my eyes on some issues that are important and seem like they ought to be obvious, but aren't. At least to some of us. I plan on using a number of his recommendations.
Marc (Wellington, FL)
THE SPEAKER WAS VERY INFORMATIVE WITH EXCELLENT INFORMATION ON CLIENT RELATIONSHIPS. USEFUL FOR MY PRACTICE.
David (Millburn, NJ)
Lecturer demonstrated depth of knowledge in subject matter.
Cynthia B. (Columbia, SC)
I look forward to watching this presentation again - not something I usually say about CLEs. Great info and lots to think about.
Robert (Lynnwood, WA)
Good thought-provoking suggestions
Marie (REGO PARK, NY)
Thoughtful and practical. Well done.
Brian K. (Everett, WA)
I wish I had this course in first year of practice. Excellent analysis.
Robert (Union, NJ)
very appropriate for all attorneys
George (Seminole, FL)
Another GREAT talk by Mr. Hagreen!
Stanley (The Woodlands, TX)
Effective speaker and instructor on a relevant practical subject.
Robert (New York, NY)
Mark (Washington, DC)
Kristine (Dubuque, IA)
Michael (Spicewood, TX)
Kenneth Hagreen does an excellent job of presenting information that has impact upon people's perception of the justice system and what we as attorneys can do to help improve that perception, one individual at a time. Well worth the time.
Philip M. (Beaverton, OR)
Very important topic.
Elliot (Seattle, WA)
These are important considerations for client relations
K. Jaak (Bogota, NJ)
Points are made that seem obvious but are too often forgotten.
Traci (Norfolk, VA)
You can tell speaker has a depth of knowledge. Enjoyed presentation.
Laura (McLean, VA)
Excellent seminar - thought provoking, and well-supported with examples relevant to a diverse group of practitioners. Thanks!
Judy (Jacksonville, FL)
Very interesting concepts
Arthur (McLean, VA)
This was very practical.
Richard (Columbus, OH)
Kerry (Mokena, IL)
I just think he is great!
Suzanne (Granger, IN)
The speaker provided excellent information.
Michael (Odenton, MD)
Very useful - lots of common sense advice most attorneys just don't think about.
Charles (Arlington, VA)
Client relations are paramount.
Michelle (Piscataway, NJ)
I loved his emphasis of psychological due diligence and recommendation that we seek to help our clients in other ways than just legally for the benefit of community.
Amy (Houston, TX)
What a nice guy! Basic skills like listening to your clients as if they were human beings, what a concept. Loved it.
David B. (Orlando, FL)
We in the legal profession lose sight of the human element of what we do all too easily. Presentation well done.
Robert (Tampa, FL)
Informative and rate it as "Excellent" in the presentation, especially given the topic. Robert A. Miles Tampa FL
Stacy (Houston, TX)
The speaker has an easy way about him that is engaging and caring. The subject matter was a reminder to simply treat your client as you would want him/her to treat you. Your relationship with your client will impact how the client feels about the outcome of the case.
Brian (Chicago, IL)
Excellent discussion about how lawyers should deal with their clients.
Mark (Manassas, VA)
Good well thought out presentation.
Gregory (St Petersburg, FL)
Eddie L (Houston, TX)
Ricardo (Seattle, WA)
Very good point about communication; topic was well-developed.
David (Ellijay, GA)
Insightful and thought-provoking.
Patrick (Henrico, VA)
Very interesting concept.
MARA (MIAMI, FL)
I like this speaker very much. You can tell he has been through everything he lectures about and is sincerely trying to assist others. I love his courses. Thank you.
Allan (Iron Mountain, MI)
Andrew (woodside, NY)
will use it again.
Rosemary (Alexandria, VA)
Good reminder of the respect required from all participants in the legal process.
arthur (renton, WA)
outstanding... Very worth while.
Robert (St. Petersburg, FL)
Very good presentation.
Steven (Dallas, TX)
always good advice - not too preachy
Stephen (Great Falls, VA)
Another "excellent" presentation by Mr. Hagreen. He continues to cover areas/issues that are both exceptionally practical, but rarely explored.
Patrick (Warren, MI)
Very clear and helpful. The topic generally would lead to a boring, self-absorbed discussion of one's practice, but not in this lecture. First rate!
Cheryl (Freeport, NY)
Unique approach to avoiding malpractice by focusing on the mind, body, spirit, and soul of the client to build trust in his/her lawyer and the court using the simple but often forgotten tool called respect. Tremendous!
Robert (Moses Lake, WA)
Edward (New York, NY)
Edward (MALAGA, NJ)
all young lawyers should be compelled to hear this presentation
Marcus (Port Neches, TX)
Elisha (Skokie, IL)
Great insights into the interpersonal elements of lawyer client relationships. Solid, uncommon sense.
Bruce (Arlington Heights, IL)
Wonderful speaker with superb content!
Vanessa (Northbrook, IL)
I enjoyed this presentation very much. Specific examples of ethical dilemmas are the best way of teaching, I think.
Linda (Geneva, IL)
Repetition and restatement very good techniques, for us and the instructor. Loved it.
Maryjane (Chicago, IL)
Very valuable insights.
Susan (st. louis, MO)
The speaker is not just well informed; he's wise and humble, which makes him an exceptional teacher.
Patrick (chicago, IL)
This seminar was very good.
Alexander (Niles, IL)
good seminar; very insprirational
Joseph (Hudson, IL)
Excellent, thoughtful presentation.
Aglaia (new york, NY)
Richard C. (Winfield, IL)
Good lessons. Well prepared and well presented. All the lectures should be this good.
Kenneth (Houston, TX)
I thougth the speaker was fantastic. Nice touch, and brought up good things to remember.
Lillian (Springville, UT)
He gives you something to think about to change the way client's perceive legal community as a whole.
Rita (Houston, TX)
Covered the basics really well.
Lydia (Muenster, TX)
may be the most valuable info I've ever gotten from a CLE!
STEPHEN (AUBURN, WA)
Good program, well-delivered!
Colin (Chicago, IL)
Some very good advice in being a good person and professional.
John (Chicago, IL)
william (Tampa, FL)
I am so glad I discovered this online program.
Mary (Seattle, WA)
Good fresh insights
Macey (Dallas, TX)
Great advice for anyone practicing law.
Silvia (Atlanta, GA)
Benjamin (New York, NY)
Absolutely superb. This was among the very best programs I have seen here because it addressed the perception issues that many lawyers overlook as they "think and act like lawyers." Feelings--and the human need for intuitive justice--play a huge role in legal disputes, even if they play no role in technical case adjudication (on paper, at least). There is a reason people hate lawyers: Because they appear tone-deaf, aloof and because they often fail to listen to clients (and other laymen) like human beings with emotions. This program provides very good advice on how to overcome these barriers, but it is no easy road. To be what the client wants, a lawyer often must be a therapist, too. Unfortunately, most lawyers are so pressed for time and money that they do not have the patience to take the time that clients require for emotional satisfaction in a representation. But at least the speaker here raised these issues and provided no-nonsense tips for resolving them.
Joan (Sarasota, FL)
every lawyer should listen to this presentation and pay attention to their clients!
Jonathan (New York, NY)
A good CLE.
Teresa (Orlando, FL)
Great information about how to treat your clients and about how clients want to be treated.
Liz (Gambrills , MD)
I really enjoy this presenter and I appreciate how he considers the psychological and emotional aspects of dealing with clients. I am grateful for his compassionate approach towards dealing with the personal difficulties clients may be facing other than their purely legal issues.
David W. (Sarasota, FL)
A very likable presenter.
Randall (West Palm Beach, FL)
An important and often-overlooked topic showing that listening is a key factor in client satisfaction.
Carla (Chicago, IL)
Interesting discussion of things we often forget to address.
Daniel (Albany, NY)
The presentation was interesting.
Christopher (Lombard, IL)
Kenneth Hagreen is an excellent speaker. I really enjoyed his presentation.
Sandra E. (Tallahassee, FL)
Very practical and well thought out presentation materials
VALENTIM (BRIARWOOD, NY)
Informative. I never attended a lecture which commented from the client's perspective.
monika (Weston, CT)
speaker gave nice presentation with a good balance of practical knowledge backed up by case study.
George (Garden City, NY)
A great reminder of the more subtle aspects of lawyer/client relationships.
Brian (Parker, FL)
Very engaging lecturer.
Stan (Morristown, NJ)
Harry (Springfield, VA)
Frank (Carle Place, NY)
Stanley (Carle Place, NY)
Best speaker I have heard to date. This guy is a genuine PRO.
Mitchell (Washington, D.C., DC)
Very insightful on the benefits of explaining things to a client in advance of the occurrences.
Christopher (Denver, CO)
A bit skewed toward litigators and trial lawyers, but there's good advice here for any lawyer,.
Robert (Garden City, NY)
This gentleman is terrific. He is one of the best speakers I have encountered on Lawline.com He was very thorough, and presented the material in an interesting manner.
Judith (Merrick, NY)
Nadia (San Francisco, CA)
Thoughtful and important.
nancy (irmo, SC)
good topic- useful every day
Jeremy (New York, NY)
Interesting topic. Something you never hear about in law school or in practice. Basic client service and relations.
Kelly (Charleston, SC)
bruno (hempstead, NY)
James (Buffalo, NY)
Roger (San Diego, CA)
I highly enjoy listening to this speaker.
Christopher (Bakersfield, CA)
Wow. I took more notes from this presentation than from the first 4 presentations combined. Very well done.
Ernest (Beverly Hills, CA)
To my surprise I found this very useful and informative and extremely practical
Alexander (San Fransico, CA)
Edward (Santa Monica, CA)
Mr. Hagreen is a terrific speaker, and sounds like a terrific guy as well. Highest recommendation!
Duong (Oakland, CA)
ROSALIND (Altadena, CA)
gerard (glendale, NY)
Brenda (Temecula, CA)
Thank you for a great opening line for my opposition papers this morning - I was having trouble getting opposing counsel to agree to a trial continuance and resetting of his motion for summary judgment to correct his failure to timely serve my office with the motion - this course gave me a new approach to present the issue to the Court. I'll let you know how it turns out. Thanks again
Cynthia (Westbury, NY)
Ken is fantastic.
Nell (LEVITTOW, NY)
I found the focus on recognizing the client as a person, with feelings that need to be respected very helpful.
Edward (New York, NY)
Patrick (Jamaica, NY)
Every attorney should view this. Excellent!
Levi (Alhambra, CA)
Bernadette (SAN FRANCISCO, CA)
I would love to see more Judges implement these ideas and be more sensitive to litigants. It would make an enormous difference for the entire legal system.
Mark L. (Princeton, NJ)
It was excellent, but covered ground that an experienced lawyer already understands.
Philip (Oak Park, IL)
Although I am not a trial lawyer, I learned much of value.
Donald (Bradenton, FL)
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