You make plans for dinner at a well-known restaurant, set the reservation, show up on time, and then somehow end up waiting an extra half hour before you actually sit. Then, it takes an additional fifteen minutes before you receive your first drink. Ordering the meal takes equally as long, and don’t even think about a refill on that drink. Your only chance is to manually flag down the waiter, and that’s not something any patron should have to do.

Customer service can make or break a client's experience. Here at Lawline.com, we make our Customer Service a priority. We don’t just offer a product, but a service as well.

Here are just five of the philosophies of Customer Service we focus on every day:

1)    Create an Positive Experience

We don’t want to just sell a product and be done. We want to provide the greatest utility possible to our customers, and every interaction is an opportunity to maximize this. The relationship we establish with each customer is part of what our business offers.

2)    Listen

Who knows customer service better than the customer? We take to heart everything our customers say, positive or negative, so that we can provide a great experience. Listening allows us to create a Virtuous Learning Cycle where we can constantly improve our products and services to fit each individual customer.

3)    Be There when the Customer Needs You

We provide round the clock feedback. We understand customers have different schedules and may need our services at various hours. At Lawline.com, support e-mails are answered on average within fifteen minutes of submission on weekdays. This is something we take great pride in.

 4)    Follow-up

We always seek closure with a client or potential customer. We want to know whatever issue or concern you had was resolved, and we do not want to make any assumptions. We are here to help, and that means seeing your concerns to the end.

5)    Be Passionate

What good does it do to have all these key outlines and goals if employees are not passionate? Here at Lawline.com we have passion. We want to help, we enjoy interaction, and when our customer has a positive experience it means we did our job. This passion creates a continuous improvement cycle and facilitates the necessary environment for great customer service.

Those are some of the foundations of great Customer Service we believe in here at Lawline.com. More importantly, however, what do you think are some additional keys to providing great customer service?